QuickBooks Q&A

We are a theatre company with many different programs.  We have individual budgets for each program. Is there a way to set up one overall budget to include individual budgets from say all the adult programs? 

I am trying to write off invoices to bad debts using the write off invoice function in accountant tools.  QBO records the amount of the write off as a discount to the date of the original invoice.  I want the date of write off to be the date of my choosing, i.e. year end, similar to the way it is done in QB desktop

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I entered my bank info and now they ask for the deposit amount and its been 48h and I still don't have those deposit in my bank account.  I try to verify the bank number but cannot see where.

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I have been using the Quickbooks web connect to import Scotia Bank visa statements for many years, All of the sudden I get an error message saying: Quickbooks found an error. We can't read the file your financial institution sent. Error Code OL-222. I have tied various times over the last few days with no luck. On a seperate note, I have to chrome on the same machine to download the .qbo file as the browser built into quickbooks just gives an error when trying to login to scotiabank. It's a scotiabank error: "Sorry, web couldn't complete your request." Does anyone else have issues logging in directly in QB?

A system restore would save a lot of stress when trying to fix QB.Unexpected outcomes are happening when entering adjustments which forces me to reconcile months of bank statements over again!!  It's a major problem when QB splits a bank deposit to pay two invoices!!

Hello.I worked as sole proprietor, and later opened a corporation and transferred the inventory into corporation as shareholder loan.In QB Online Plus I shown this transfer by two transactions in different times – one is “Inventory Starting Value” and the second is “Bill”. As the result, both added the inventory into QB, but both of them affect on accounts wrong.I would appreciate for advice how to fix both transactions, so that they should add inventory in items (but not as total amount) and affect on proper accounts:1) “Inventory Starting Value” affected on the “Opening balance” account and changed it from 0, as it should be, to the amount of goods.2) “Bill” added cost of goods to “Account payable”, but not to “Shareholder loan” account. P.S. I know how to transfer Inventory to Corporation through Journal Entry, but it allows to enter the total cost of inventory. However, I need to transfer inventory in separate goods in pieces to use FIFO.Thank you.

Hi There! The wife of the owner is running payroll through QBO's payroll module, and is using Direct Deposit.  She is on the payroll as an employee.As the wife of the owner, she is not eligible for EI.  But she did not know that when setting up the Payroll.I have gone in and updated her employee info to be EI exempt, so moving forward, EI will no longer be deducted.  BUT, I cannot find where I can add a payroll adjustment for the past EI that has been deducted.I know exactly where to go to put in the adjustment in Quickbooks Desktop Payroll!  But, Quickbooks Online Payroll is a completely different beast.  I fear that no option has been made available for this type of adjustment on QBO :(  I surely cannot find it anywhere.Am I missing something?Thanks so much!

Why can’t it print like it shows on the screen? It’s embarrassing.If there is a fix, I would appreciate finding out what it is.Thank You

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I can see the green rectangle around my receipt on the screen, but when I click on Take photo, the photp has the same size as the green rectangle, but the contents are considerably shifted, so only a small portion of the receipt is visible.

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QuickBooks won't allow me to send invoices via email.  I have selected outlook as the preferred method but it keeps coming up with close any open outlook windows.  It won't send with or without outlook open or closed

On the main Customer tab, where it lists the Customer/Company info like the billing address, shipping address, phone numbers, etc.... there are several dropdowns for choosing the type of contact information. Is there a way to edit these dropdowns so we can make them more specific for us? Example, I'd like to have one email field says "PM email", another say "A/P email". I just don't want to have to remember that we always put the PM email in the "main email" and A/P email in the "cc email". With several people inputting and editing this info if one person doesn't remember what goes where, things get mixed up, so more specific names would be very helpful to us.  Thanks!

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- QBO rep said they would issue a refund for a subscription. It has been 2 months and still no refund.- Have been trying to get in contact with QBO, but always miss their chat hours. - No way to contact them by email.- Their Automated call centre sent refund request form to the wrong email address. When it asked if it was the correct email, I said no, and it replied with "ok I sent it to that email". Then when I tried to connect with QBO again, they said they were closed. - I am NOT happy with QBO right now.

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I seem to have to go through the authentication process twice for each account.  Taking me forever to download transactions