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Hi, our accountant does our VAT return and our payment to HMRC comes out of our account as a direct debit, so I just want to match the transaction. When I classify it as 'HM Revenue & Customs (VAT) Expense' from the drop down and then hit 'Add' I get the error "You have either selected a tax liability account on a transaction where it's not allowed, or haven't specified a tax rate along with it." I have tried to set the VAT rate to No VAT and Exempt but nothing has worked. Please see attached screenshot.
I can use the memo field on the invoice but I can't get the memo text to print on the invoice. When I go into customization and the layout designer it doesn't give me an option to add the memo field. Any suggestions on how to get the text in the memo field on the invoice to print on the invoice?
All of my customer list, invoices, and transactions have disappeared! Can anyone shed any light! Bit worrying!
The problem is that certain invoices are shown twice and so it falsely increasing the turnover. There was only one payment. How to resolve?
My card processor makes a single deposit each day which is the total of all the previous day's card sales, minus any refunds. All the receipts for these sales and refunds is fed to QB, but I cannot find a way to match the deposit to the receipts when there is a refund included. How do I match the refund?
Why can't I send an invoice from the Android app I can send one from a browser but not from the app
I have set automatic reminders for 14 days before due date, on due date and 7 days after due date but customers do not receive any of these invoice reminders.
Can we match bank line in EURO with invoice in EURO? If yes then why I am unable to find "find match " option? There is no "Find Match" option in transactions with euro currency. I don't have the find match option within the transactions on the banking page.
I don't ship anything, I provide a service to a property and the invoice goes to a seperate address
I have a client who hasn't paid me and the money is now being collected by a debt collection agency. My question is how do I record the payment one the debt collection pay me and what do I do with the overdue invoice showing on my account?
Customer paid £1,000 into our bank account (relating to 5 x £200 invoices) Customers > Open Invoices > Selected Customer > Receive Payment Selected the 5 invoices (totalling £1,000) I'm unsure on the rest... Deposit to: Should it be the bank account, or undeposited funds (I have read a few posts that suggest this)? The invoices are now marked as paid, but the £1,000 transaction is still showing on the 'For review' section. Do I categorise this as Services (Income)? Find Match? Or Exclude?
Despite a year of issues and constant messages with quickbooks I still have problems with invoices not being sent by email. For some reason invoices will not send to certain email address and some of those which have been delivered say they haven't been sent. All I get from quickbooks is a weekly automated email stating that its being looked into and a current workaround. This is not helpful at all.This is having a massive affect on my business. Its been well over a year what has this not been fixed ? Is anyone having the same issues ?
Fed up!! Want to leave but there’s no where else to go.customer service is just computer says no troubleshooters.My receipts are lost in the cloud and problems still escalating with pdf receipts from emails.No one technical has been in contact.I’m being sent emails from all over cs, no one in house is communicating. Couldn’t respond on 15th after working outdoors all day and got heat stroke. By 16th, they are closing the case!!!! Saying it’s resolved when I’m supposed to be hearing from someone in the back end team!! there is no serious customer care with QBO that can resolve technical issues.
HiIn my browser when I try to update several receipts uploaded using receipt snap (Batch Action > Review Selected) , sometimes the bank and category dropdown fields are empty so I have do them all individually.Is there away to fix this problem?I have tried clearing the cache/cookies and using an incognito window.Thanks.
Once upon a time, I entered my business name in Quickbooks as: XXXX・XXXX・XXXX Unfortunately, Quickbooks can't doesn't appear to be able to render the symbol "・", so all my invoice emails get sent out as being from: XXXX ? XXXX ? XXXX This obviously looks really really unprofessional. I have tried manually changing the subject line of every single invoicing email I send out, but it still sends with the question marks. I have tried to find where I originally entered the business name, but no luck. Please can someone help me out?? Otherwise I think I am going to have to change to a different platform/app. Just too many problems not being able to customise things or change errors. I'm ever hopeful someone on here will be able to help out! Thanks.
