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When you log in to Prepare Payroll there is a message in an orange box - ! We can't get tax code updates because your Government Gateway user ID and /or password are wrong or outdated. Update your details. When you click on Update your details is logs you out of the system. Is anyone else having this issue? Also I've checked on the HMRC site and there are no changes for us and our passwork etc are correct.
I often copy a bill, remove the old attachment and replace it with the new one. Now I have to recreate the entire bill again.
Hi,According to the QBO documentation I should be able to import "general journal entries" (https://quickbooks.intuit.com/learn-support/en-uk/import-or-export-data-files/import-journal-entries-in-quickbooks-online/00/507742), however I cannot locate this functionality. (it doesn't appear in the "import data" menu after clicking the "gear"-icon in the top right corner)Can somebody help?Thanks
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Hi,I have a small limited company. There is 2 directors and take dividends of £1000 each monthly via bank transfer. What’s the best way to show this in QuickBooks many thanks,
We have moved premises and I need to change to the new address on QB, but to keep the old on previous invoices etc.
Mileage not tracking automatically
Quickbooks has removed the ability to run payroll through the Desktop version. We are converting to Quickbooks online. We've successfully imported our data from Desktop to Online. However when trying to enable Payroll we are need to enter our business address to enable. Something that "should" be straight forward. Unfortunately not! In the field Postcode/Town you are prompted to enter the first three letters of your city. After entering LON, you are presented with London, Greater London, E1 XXX (the first alphabetical postcode). I need London, Greater London, EC1 XXX. The list has to keep populating after saying 15 postcodes have been displayed. London have 1,000's of postcodes. Surely you are not expecting to scroll through every postcode to find yours? Entering EC1 provides no results! I would be amazed that this has not presented a problem before. Any suggestions, perhaps I am entering incorrectly? Just to confirm this issue is
An associate in our business has been entered onto Desktop Quickbooks as a "customer" instead of an "other name". How can I correct / edit this ?Is it possible to change "customer" to "other name" ?Any advice appreciated.
Hi there, So I just set up an account, and then noticed that my phone number needed to be verified - no problem, except for the fact that the dropdown list does not accept Mainland Chinese phone numbers (I live in Mainland China). Naturally, I would like to cancel my account if it is not possible to verify it, but am worried that I will not be able to cancel said account as it is not verified (cannot be verified, it seems) using my phone number. Naturally, I do not want to be charged for an account to which I have no access, so I would like to ask for the advice of the community and staff at QuickBooks, before it is too late to resolve this issue. Cheers!
Where can I put in for a staff member receiving SMP
Hi,How do I set up my starting mileage so that the tracking track my start and end mileage accurately.I'm looking for start mileage, end mileage and miles driven, is this possible as it would save a lot of time on the self assessment?Thanks for your helpChris
We pay our staff weekly, a month in arrears (so; work done in week ending 5 September will be paid on 3 October; work done in week ending 12 September will be paid on 10 October, etc). It's kind of messy but with the industry we're in, staff need weekly payments, but our customers all pay us monthly. So! It works OK for most of the year, but at year-end there's always an issue. The combination of weekly pay slips, a month in arrears, AND across the end of one financial year and the beginning of another, always causes errors (understandably). QB haven't been able to suggest an answer - is anyone else in the same position, and have you managed to find a workaround, please?!
Hello, Im a relatively new Quick book Self Employment user. So far i'm getting along well with it. But, one major feature i'm really struggling with is getting the receipt forwarding function working. I am forwarding all my receipts from my verified emailed address, and I've checked my setting for receipt forwarding and they are correct, but when i forward a receipt, I get a reply email from Quickbooks saying: We're sorry, we can't process your forwarded receiptYou recently tried to forward a receipt to [email address removed]. We couldn’t process the receipt because the email address it was forwarded from is not set up for receipt forwarding.Now, it used to work. I had to change my original email that i signed up with to my new email a couple of weeks ago. but i changed all my account settings and verified my email and made sure that is the email set up for forwarding. and i just don't know what else to do to get it to work. this was a key feature for me as i
HiI am on quickbooks 8 on win 10 pro If i want to send an invoice or statement to a customer the system take me to the printer instead of email program. I have set the customer up with email preferences What is wrong?Any suggestions
HOW DO I MOVE A BALANCE OR PARTIAL BALANCE FROM ONE PROJECT TO ANOTHER. HAVE BEEN ASKED TO SET UP A NEW PROJECT BU THE FUNDS TO BE HELD WITHIN IT HAVE TO COME OUT OF OTHER EXISTING PROJECTS
Hi QB Community, can someone advise how to turn on the above settings please? I see a post by QB team on the above topic for QBO edition. I am looking for advice on Desktop Premier 2013 edition. Thank you.
Hi all,I've used Sage 50 for our 18 year old business for many years but for various reasons I'm considering leaving and moving to Quickbooks. We have very specific requirements and I'm hoping that you lot, who have real world experience of the system, might be able to help with some advice.I need a system that manages stock effectively, allows purchase orders, works with multi currencies, multiple price lists and multiple users in different UK locations. I *think* Quickbooks does all this. Questions:1. How good is the stock control system? Can I use barcode scanners?2. How easy is it to update the multi currency option to reflect changing exchange rates?3. Can I have several tiers of price lists, for example retail, wholesale, distributor, special customer?Thanks for your help and time in advance. I'm talking to QB directly but I'd appreciate input from users as well. CheersBen
