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Ever since QBO did updates to fix sales tax calculation issues, i am having a headache with reconciling my sales receipt. My receipts have 3-6 lines of items that are matched (credit cards, gift cards etc) and each one I use the bank screen to match and reconcile. I have done it this way for 10+ years with no issues. Now, when I go into the sales tax to adjust a line (such as gift card being off by one penny) it wont let me save the change if ANY other line on the receipt has been matched already. It makes me unmatch every line one by one and then do it all from scratch. It's insanity. Anyone run into this yet and any solutions? This is the alert I get "You can't delete this transaction from this register because it is matched to a transaction that was downloaded into a different account. If you need to delete it, click Edit and delete it from there."
Running QB Enterprise 2018 on Server 2012. I cannot switch over to multi-user mode from the workstation and I am getting Error H202. I have tried the relevant help articles. On the QB DB Server manager it says all is running fine, but on the QB Desktop File Doctor it says "QBDBMgrN not running on this computer." I have also tried the relevant help article for that one as well. Anyone go through this recently?
Hello! Estimates and invoices are downloading (in pdf format) in black and white instead of color. This started today. I've done some research and have made edits in "edit default settings" in the "manage" gear icon within the estimates but it seems like they're not saving or something? Any input is appreciated!Thanks
I have looked in print checks and other places and I cannot locate it!!
Hi,Is there any benefit to purchasing Quickbooks Online from Intuit rather than a reseller? I see I can save some money by purchasing through a reseller and just want to make sure I'm not missing anything. Thanks!
I am trying to copy a company from one QUICKBOOKS Advanced Online subscription to another one and it always errors. It wants me to create a bundle item called Reimb Group. Anyone knows what it is talking about?
I have attached a screenshot to clarify my question as I believe it has been asked already. However, is there any way to add an other column in this version of QuickBooks (2018)? Or is the only solution to upgrade QuickBooks? Because I currently need Nwt. (Kgs) including in my template and the only area I have left to use is "service date" which I thought I could use; however, values would only enter as a date format. The rest of the columns are all being used and the only other way would be if there was an Other 3 column. I'm not sure why there isn't an option to add more columns; however, please if there is any work around this I'd appreciate any help. Thank you.
The only way I can save a PDF of an invoice is by hitting the Print And Download button. It takes me to a new screen of only the invoice and I have to save it there. It does not save as the invoice number but some random number and I have to go in and rename the files. Total waste of time as before it would download as "Invoice XX" with your number sequence. From there the only way to back to the main dashboard is by hitting the back button and when you do that it does not take you back to the invoice you are working on but rather it creates a NEW invoice. I then have to cancel that invoice and the system then takes you back to your home page dashboard and I have to go and find the customer all over again. It is a waste of time and effort especially if you are doing a ton of invoices daily. The new update is really bad. Is anyone else experiencing this?
Why can I not detach some attachments in QBD? I can detach some attachments, but not others. I click on the attachment and click the detach button but nothing happens. When I try to remove the attachment in the Doc Center I get an error message "can't remove attachment".
I think the writing is on the wall that QuickBooks is not going to fix the sales tax issue we are all experiencing in the new update with "Other Templates". Its been 27 days since I reported these problems. No fix and no update. Plus support tells me the mandate is to force everybody to the new Modern template It willbe gone in 3 months. So they will give us a bug in "Other Template" that will leave us with no choice but to change. So I tried to use the new and improved Quickbooks online.They changed Quickbooks online a lot.Most of this is in regards to making quotes/invoices/documents. You know customer facing items. The things that are the most important from a branding and appearance point of view. Can not turn off date column - We do not do service work and that column is just empty - why would you change this and remove our option to tune this off?Can not turn off company name and address on template -We have address in logo since we have multiple locations and do not want th
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Hello Dears I have a bill, containing 2 different items also, it has shipping cost/ items for example Item#1 buying cost= 10$ . shipping cost= 2$Items#2 buying cost= 15$ . shipping cost= 1$So, Item#1 total cost for me= 12$. and Item#2 total cost= 16$Now, the bill for the vendor should tell me the amount due= 10+15=25$and it should show in the inventory list, cost of items #1 as 12, and Item#2 as 16How can I do it in QuickBooks Desktop, regards
We are in need of help correctly booking a chargeback and restoring the invoice amount it was originally paid against. Here is what happened. We invoiced a customer $900 via QBO and required a 50% prepayment of $450 to secure their event space. They paid $450 via a CC then about a week later requested a chargeback. We missed the dispute window and the chargeback took place. This has not been recorded yet in QBO but the $450 was pulled out of our account.The customer called to say it was a mistake and asked us to rebill them. We need guidance on how to correctly book these transactions including how to properly record the flow of funds out for the chargeback so the original $900 invoice amount can be restored allowing the customer to repay the partial payment they charged back. I tried recording the chargeback as a negative deposit amount but it didn't seem to associate with the customer even though they were listed in the "Received From" field.
There are so many issues with the new QuickBooks online iPhone app that it is unusable. Is there anyway to revert back to the old app?
I keep getting this error message, "Error while exporting transactions. Please try again later." Can anyone help?
Non-profit organizations are required to create annual tax statements for their donors. It is unbelievable that there is no version or platform in QuickBooks that performs this IRS mandated function. Again, another proof that QuickBooks Online is the most worthless accounting software ever. Any answers from the QuickBooks?
Has anyone else noticed a horrendous customer service experience in Quickbooks lately? When I first joined 6 months ago, I had a support technician who had NO IDEA how to transition from Quickbooks desktop to QBO. Turns out all that was needed was to download and then upload different files from QBD to QBO. Once I asked for help, they said they couldn't do it. I asked about a fee to do it. Still nope. So I slogged through three days until I was there. Every time I call tech support, the customer support department cannot answer. If asked to escalate it in real-time to someone who can, they report not having anyone they can escalate to. The straw that broke the camel's back here is calling in to ask if the PO number can show up in the subject line of the email, this overly entitled customer rep simply said it cannot be done. Period. This seems strange since all that is needed is an inserted field. She once again sai
I created a sales order and then created a PO from the transaction for all the items. My co-worker then also created ANOTHER PO for the same items on the same sales order (they created through the sales order as well) There was nothing that popped up to say a PO was already created for these items/sales order. This means that this was double ordered. I went back to see if I could create yet another PO for the same items/sales order and IT LET ME!! Is there a way to stop duplicate purchase orders from happening?Previous programs I used would show a PO was already created/ordered or would have a pop up letting you know its already been ordered.
We are running two companies in QuickBooks Desktop. We would like to merge the companies together (they share an EIN #) into one company. Is it possible? Would it be easier to do this before migrating to QuickBooks Advance Online or to perform it while still using QuickBooks Account Desktop? I heard Transaction Pro may be helpful. Anyone done this before? All help is appreciated. Thanks
Hey all, I'm currently experiencing a weird issue with QuickBooks Enterprise Purchase Orders. Currently preparing a large PO but for some reason when we're adding items it started to skip lines and then subsequently crashes. We're not sure what is causing this issue but it's causing major down time for us and interrupting our work. Can someone please assist us or direct us to someone who can? That would be of great help. Thank you
I am needing to issue a ROE for a salaried employee. I am not able to E-File the form as it is telling me there is missing information in field 15A (total insurable hours). I know how many hours they work but as they are salaried I don't enter hours, only their salary amount, each pay period. Is there a way to edit the field as it is showing zero due to not ever logging hours for them.
Hello, I'm looking to change the formatting of a few different fields on our invoices and sales orders. Currently when you enter a phone number or credit card, it's just numbers with no dashes or parentheses. Where can I edit our templates to reflect that so when it's viewed in quickbooks or printed out, you'll see something like this?: (555) 555-5555 for phone numbers and 1234-1234-1234-1234 for credit cards.
Hello,Some of the users using Quickbooks on web and some used on their tablets. While entering estimates we noticed that all fields not showing in mobile apps as it is showing on web.Is it normal or we need to do something to show all fields on tablets/cell phones.thanksRaja Aurongzeb
