Other Questions

I've been using the Quickbooks Online Windows app and it's suddenly stuck on an extremely zoomed-in view. The attached screenshot shows my full screen (1920x1080 px). As far as I know, I didn't change anything. It just opened yesterday in this view, and I haven't been able to change it. This is not an issue in the web version, which allows you to zoom in and out using the regular browser controls. How can I fix this in the app?

I upgraded to QuickBooks desktop 2024. Now when I try to do an online backup, nothing happens. I click the create online backup button and no windows pop up. The icon spins for a second and then nothing else happens. Anyone? 

I paid a mechanic service in Maui $6414 for some service work on a piece of equipment that I bought and shipped back here to Pennsylvania. After I paid him he failed to follow up with sending me back a very expensive part for the piece of equipment. Does quickbooks have a service for going after fellow users that have not delivered on their agreement?

The checks were printing fine until about a month ago and now, everything is printing one line down. So, I have gone into the print set up to fine tune the alignment. I was originally at 30 for vertical, so I tried moving it up to 15. Then I printed a sample. This is where I am having a problem. The sample prints the same no matter where I set the vertical - 0, 15, 30, -15 - I pick any of them and print the sample and it just stays in the same spot. Please help...

Did they change the dashboard? Where'd the "Get things Done" tab go?

My wife runs a non-profit. Earlier this year, we were going through a tough time and we didn't have any money to pay our phone bill. My wife paid our family phone bill from her non-profit (because 1.( She needed a phone (she works with kids) 2. I needed a phone (I am self employed) and 3.) we have kids at college that need phones.So we bit the bullet - she paid it with the idea that we would pay it back through payroll deductions from her paycheck. Well, guess what - we haven't been able to pay it back from other income and she has stopped paying herself...So she has this personal expense sitting on her books and doesn't know how to handle it. Any

I've tried later, still got the same error message. I used to be able to edit Amex online link. I think it is related to Amex delegate link.

The balance sheet api https://developer.intuit.com/app/developer/qbo/docs/api/accounting/all-entities/balancesheet doesn't seem to return different output when adjusted_gain_loss is set to true or false. Is that a bug or am I missing something? The Balance Sheet report in the ui changes when the Adjusted Gain Loss checkbox is checked or unchecked.

I own a LLC (MGMT LLC) that collects income and pays expenses for my other LLC’s that own rental real estate assets (Holding LLC).  When expenses get paid from MGMT LLC’s bank account, how do they show up on Holding LLC’s books (PL). Example:MGMT LLC pays $600 to painter for the property owned by Holding LLC. I understand that MGMT shows a $600 Due To/From amount in the asset column and Holding LLC shows  -$600 Due To/From in the asset column (which means it owes MGMT LLC $600).  If I want to pull a PL report for Holding LLC, how does the $600 expense to the painter show up if it was paid by MGMT and its on MGMT’s QB File?

Hi:  We've added several Custom Fields to our Inventory Form in order to capture VIN, Odometer, etc.  We've also set up an Invoice Template to show this in the Invoice Lines. Our problem:  They do not appear on the Invoice at all.  I'm guessing we're overlooking something simple.  Any suggestions appreciated. Thanks.Jim

I recently upgraded to QB Accountant Desktop 2023.  The Accountant Center will not refresh after I've reconciled an account.  I click on the 'Refresh' button, but nothing happens.  I have to completely close and reopen the Accountant Center, and then the correct balance and recon date info appears.  Is there some setting I'm missing that enables the 'refresh' command?

When creating a purchase order and selecting an item, I update the price of the item and Quickbooks asks if I want to update the price of the item inthe database.  I select YES, but the price does not update in the item database or reflected when I create a new purchase order with the same item.

New Client not on QB Accountant List.  Was I added as the wrong type of user? I can see the client when I log in at: QuickBooks Online companies but not on the QB Accountant List.

FWIW, even the survey after getting customer service doesn't work. The degree to which you couldn't care less about what your customers think couldn't be more apparent.

Just upgraded to QB Advance and am trying to set up a workflow to send accounts payable bills to leadership for approval: I don't see a custom workflow for a single step of approving accounts payable bills, only a multiple level one even when I try to do a custom one.   Each invoice needs approval from two of three of the leadership team. Here's our policy:"Two approvals are required for all payments to any individual or entity. Only the Executive Director, Deputy Director, and Program Director have authority to approve expenditures on behalf of the organization, regardless of method of payment, e.g. check, ACH, electronic transfer." Is this possible?  Right now we upload bills into the AirTable database to do the approval workflow, which seems inefficient. Thanks!

Within the last month, there are a few invoices in our system where QBO says, "We didn't find 7012 in your transactions," when the record clearly exists - having cash deposit applied, taxes, was emailed to Cust., etc.When starting a new search but not entering any #'s yet, my Inv 7012 is listed right there in recent transactions.  Go to type 7012 into the search field and... "not found."It's not the worst, it still works, just that the end user has to create a workaround.  A four-digit, sequential numbering system is optimal when it works 100% of the time, as opposed to entering a last name, item description, city, etc. to find the same invoice.   I wish I could post a screen-grab here.  Thanks again!  -Erik [QBO since JUL 2019]

I signed up for QBO on mobile. I assumed I'd be able to change from Apple billing to regular billing but can't find an option to do so. An agent on QBO chat told me to delete my Apple payment info and QBO would automatically prompt for credit card details. Instead, QBO is forcing me to renew via Apple pay. My Apple account is a personal account, and I do not use it for subscriptions and I don't buy apps. I don't want to use my Apple account to pay for QBO. I want to use my business credit card. How do I change my billing prferences?

I used Quickbooks GoPayment to receive funds for 2 invoices. I have been waiting over 30 days for a withheld payment to be processed. The email I received said no additional information was needed and the payment would process soon, but is still withheld. There is no contact info for a support email, chat or phone. There is no recourse at all to receive these funds. Why is Quickbooks withholding my deposits? 

I am using Quickbooks Online on a Mac. When I try to "edit" my Contractors Info while reviewing for 1099's, the popup screen appears for a second, then disappears. I have looked at all my Security Popup Settings, and have it set to "allow" popups for Quickbooks. Any other ideas? 

We currently have Penn Power set up as a vendor but we are a rental company is there any way for me to make multiple Penn Power vendors to track each properties electric (aka such as by account # or beginning of the address) and if so how?   Thanks

Could you let me know, if QB Accounting has overwriting rights in the Chart of Accounts, if there is an import from another platform with a Chart of Accounts.  The Chart of Accounts in both systems if for the same company, I would want to confirm (if some accounts are named differently) which system will overwrite data or will there be duplicates.  QB Accounting will be the system that the data will be imported into. Thanks,

Version: Quickbooks Enterprise 24 Manufacturing and Wholesale Edition SOLVED:  Use "Other Charge" to create a single item for each service and incorporate those costs on a per-item basis into your sub-assembly. We purchase raw sheets of wood to our "Base box" (which is the foundation of a more complex machine).  Raw wood is sent out for precision CNC cutting, resulting in box pieces.  After that, we pay a talented carpenter to take box pieces, build the box, chamfer edges, hide the screw holes, seal it, etc.  After that, we paint it ourselves.  We then install various hardware on the bottom of this box and, now, finally, it is ready for serving in the main assembly in that more complex machine. My current setup:Main Machine--> Base Box Sub-AssemblySub-assembly only includes the proportioned amount of raw wood per box, proportioned amount of paint and the installed hardware.  I'm obviously missing all 3rd party service costs resulting

Intuit deducted money from my account two months ago for a tax payment. The payment was never made and no one has been able to help. At this point, I have exhausted every support option without success. In fact, the answers I have been receiving are less and less productive, so this situation is somehow regressing. I want to compel Intuit to refund my money through legal avenues. Does anyone have advice or experience with this?

How do I escalate a support issue? About an extreme behavior over the phone by a Quickbooks support personnel. I sent a note to [email address removed], but they said they could not handle it since it's in a different region.

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