QuickBooks Q&A

This has been happening regularly to our employees. It happens to iPhone and Android users alike. It happened to me yesterday and again today. The only solution is to go into settings and click "Reset App". This always results in data loss. Usually it's only one or two events but I've had users lose their entire week. I get that software has bugs, but at this point we've encouraged staff to stop using the mobile app. Why does it even have to "Sync" all that data anyway? With most apps, if I hit "clock in" it clocks me in on the server. Why does this app only seem to do it locally and then try to sync a few hours (or days) later? This is terrible design and user experience. What makes it worse is that it's actually a fairly nice app. And I say that as someone who is super critical of app design. Can someone please address this? "Looks like we're having trouble syncing". 

Today the QuickBooks application on iPhone 15 iOS 17.2.1 crashes when trying to download or open an attachment. I’ve tried with my phone and spouses. Responds the same. Offloaded the app, restarted phone, redownloaded. And the same … crashes app and goes to apples Home Screen. No warning just blinks off. I’m in the vendor section of Quickbooks app and tap the paperclip and crashes. Help? 

Hello, I just entered in payments from some customers in "receive payments". Then I went to "record deposits" to finish out the deposit and its empty, non of the payments I just entered are there. Iv'e done the process numerous times before and this has never happened. Can anyone help me with this?

My quickbooks online account will not let me access the reconcile tab. It does the little green loading thing and then never opens and stays on a blank page. I have tried going incognito, clearing my cache and switching browsers with no luck... Anyone have any suggestions?

I have Desktop Pro Plus 2024. Sending invoices was working fine, Out of nowhere the email says "couldn't connect to email server". I am using the web mail settings. Double checked everything, completely updated, I have tried all the suggested solutions. Spent 45 mins on the phone with customer support with no success. Any ideas?

How do I pull out vendor master report reflecting TAX ID? Currently the tax ID field is coming into some long codes instead of reflecting the actual tax ID?

I want to update the text in the email of Payment Received. It is not correct to me. FromToPaid DatePayment DateInvoice TotalPayment AmountOutstanding BalanceBalance Due Where can I do that? Thanks.

Does anyone has a workaround on how to calculate PTO for commission employees? Once you select "commission' then the PTO section become grey and no way to use it.

I have never in my life had so many issues or problems with anything. The entire quickbooks does nothing for my business. I am convinced my business would be more successful if I never was scammed into quickbooks. The platform is crap, the support is god awful, the company it self is evil.Is there any business owner out there that can say yeah quickbooks helps me and not just say it but maybe prove it?I have never seen anything so falsely advertised before in my life

I tried the QBO feature "Inventory Count" (from Products & Services More dropdown) just to test it with a couple of products.  Now I want to delete it and backout what it did.  I'm unable to find a way to delete the Inventory Count nor remove the inventory adjustments it made to the products.

So I'm debating on which software to use for my accounting. It looks like Quicken Home and Business would be perfect except I own a Mac, so I'd need to setup a virtual drive on it to run windows and quicken. The other drawback is that it wouldn't be on the cloud, so I''m also looking at using quickbooks online. This would be to track my personal accounts as well as my small business accounts. I've got a Real Estate Investing business that I operate from my home, and currently have no employees. Any input/feedback would be appreciated!

I'm using the QuickBook Desktop Pro 2020. Everthing was fine at the beginning, but there is just a Summary Amount showing up in the Account QuickReport, not details. Even I double click this summary amount, same page coming out, not details. Thank you!!

There are features of the solopreneur account that I would like to be able to use, so I need to switch. But I the webpage freezes when I go to manage my subscription.

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I have multiple users at my company. When generating a sales report by customer detail or summary, the results are not matching up for all users.  Users with Full Access permissions are getting a different number than the user that has Inventory, purchasing and sales roles assigned.   One user in particular is not show the deductions of customer allowances and discounts on the total.  Is this a permission setting for this user that I need to change.

I need to edit some information I included as "prefilled" to each invoice. The text appears at the bottom of each invoice. I can't find where to delete or edit this text. 

We have had a problem in the PTO not accruing correctly or maintaining the correct balance, and I'm wondering if we have an issue in Payroll Item Setup. The Payroll Item for PTO-Salary was set up as Yearly Salary and I'm wondering if it should have been set up as "Sick Leave" or "Vacation Leave"? When we run a detail report and include hours, it does show hours in sick, so I guess I'm not sure what the impact is when selecting Sick or Vacation in the Payroll Item Setup screen? Does is matter? If we use PTO instead of Sick and Vacation, do we use "Sick" or "Vacation" to track that? The help information that comes up from the Help icon is totally worthless, QB help documentation is poor.

I see all the billable expenses in the client's transaction list. There I can only create a new invoice. I need to add them to an existing invoice, and the way I used to do it is gone. I have QBO - not plus or premier.

I have signed into the company but there isn't a gear icon.  I want to change the UI rate.  

I am trying to setup bill approval workflow. I have enterprise desktop platinum 2024 installed on my computer. I do not have the option to setup the approval workflow under the company menu. How can I access this?

Maybe I'm missing something but shouldn't the Cash Flow Hub look at the bank register instead of the Bank Feed bank balance?   I wrote $100K in checks on Tuesday, and until I update the bank balance in a couple of days in Bank Feeds, CFH doesn't recognize that $100K is gone.  It does however, recognize that those bills are PAID.  Therefore, CFH thinks I have $100K more to work with.  Stupid.

This has happened to multiple users in the last couple weeks since we went live with the mobile app. This morning, it's happening to me. Nothing resolves it. I've restarted my phone. I've cleared the app cache. It still says it cannot sync. The only thing we've found that "fixes" it is doing the "Reset app" option in the settings. Unfortunately, this causes data loss. Any time you've entered for the week is just gone. This has happened to multiple users, and they have to just fabricate time, which is obviously not good. Questions:1. What is the fix for this when it happens?2. When will this be permanently resolved?3. Why, in the year 2024, is an app "syncing" with the server instead of just doing real-time updates? This is insane! I get syncing the customer list or whatever, but why is the time entry data not REAL TIME. The instant I hit Clock In it should update the server, and if there's a problem, it should let me know immediately. It should NOT let me enter time all week

2 Questions: 1.)Bank Debit Payments made to Vendors using their QBKS Merchant services (ie: using the link provided in the emailed invoice email):  are these payments excluded from 1099's?  Feels like QBKS Merchant Services qualifies as a 3rd Party payment provider, even if it is a bank draft. 2.) If the above payments should be excluded from 1099 (in order to avoid double reporting on the same income for the payee via 1099K and 1099 misc or nec), how do you go about excluding those payments from the 1099 nec/misc if they are recorded in QuickBooks as checks? Thank you in Advance!

what is fee for ACH transactions?

I (owner) mistakenly paid the company credit card with personal funds, but then the payment was returned due to insufficient funds. There are no fees from the CC due to it being an early payment. When I try to record it with general journal entries, I end up with a credit or a bill somewhere. What is the correct way to have QB show the money trail to match when we reconcile?  I've done similar entries in the past, but I can't find the old posts even though I bookmarked them. Secondly, is this the correct way to record an early payment to the CC to free up space? Record a check w/o bill and post it to the CC account. Not AP.