QuickBooks Q&A

So normally.  I come on my app. It'll say match transactions. Invoice. 10 Mrs Jones £60. I hit match. Happy days.Now that function doesn't work. It just says try it on a computer. And it's for every single transaction.... I can exclude. I can accept deductions.But not a matched payment. Even with repeat customers. Any ideas guys? Thanks.

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Search for £100.00 no results search for £100 results in finding the transaction, Why ??

HelloPlease could you tell me how I can generate a report by a single location and split out by class?Thanks   

Whenever I go to the community it always defaults to the US, and when I switch to the UK I get a validation error. Every now and again I can actually get access to the UK community but it is infrequent. I have to say, QBO makes it incredibly hard to self serve!

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I cannot seem to connect to HMRC to submit my VAT return. I have recently changed accountants and connect seem to connect to HMRC. The accounts solution is change to other accounting software, so I am having to sort this out myself! The message I get is :------------------------We can't connect to HMRCThis could be because you recently:signed up for a Making Tax Digital account with HMRCsubmitted a VAT return to HMRCIf so, hold tight. HMRC should restore the connection within 72 hours. Has it been longer than 72 hours? Then contact HMRC.------------------------ I think I have disconnected QBO from HMRC but this is the message when I try to reconnect (via the government gateway. Unfortunately, I have to submit the VAT return on 7 Mar. My accountants have said they can get everything into another accounting package very quickly but I am not sure this will actually solve the problem! Any help will be appreciated. Thanks

As I understand it a sole trader usinge cash acounting only needs Owners Equity and Owners Draw equity accounts. In Quickbooks there are Retained Earnings and Opening Balance Equity acounts, why do I need these acounts and why can I not make them inactive?Thanks

We have a no of companies with different versions of QBO.The largest co is on Quickbooks advanced and I would like to set up Purchase Invoice approval.I have been through the workflow and cant seem to find a way to do what I want which is to send the approval request to the person who set up the purchase order.Location is used for the site location so cannot use that. Is there a way to manually send out an approval to the person concerned?? Thanks Charlotte

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How can I install my non-subscription QBD licence on a different machine - the installation asks for an activation code but there is nowhere to go to get a code. The 0[removed] number is a waste of time and the normal QBO support are not able to help.

It's letting me go to transactions via the Web and match my transactions to my invoices but the app keeps failing and saying it can't match and leaves a red exclamation mark

I have used business account during holidays accidentally and don’t know how to categorise the expenses

The invoices my clients receive are all sent associated with an old email address of mine.   I have changed all contact details to my new address but this has not updated the invoices that get sent out.  So clients are replying to my old address.  No where on the site can I see my old email address to be able to change it to the new one so I am completely at a loss as to how to change it and why this is happening.Thanks

eg, tax due is showing 10k, but I have had CIS deducted from me for 15k

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I don't see any transactions from February 19-24.

can i erase my details and start again

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I used to be able to see in customer detail alongside any invoices and again if I drilled down further to edit the invoice it no longer shows sent there either?

Looking through other Community discussions I see that this issue (not a preference) has been ongoing for a few years. Why are the amounts on the Customer Statement in the Open Amount column left aligned and not right?  Seriously who thought this was a good format?  Why can't it be fixed?  I shouldn't have to use a third party app to fix something this simple.  It's not a good look to send to our customers. We recently upgraded our two accounting systems and I now have to use QBO to send out statements.  Overall the format is good, but that is all moot because your eye is drawn to the left aligned numbers.   Is there any chance of a fix to this issue?  

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We have recently closed a bank account in a foreign currency; the Bank reconciliation (which is in the non-sterling amount) always balanced, and Chart of accounts showed nil balance in the account (in the non-sterling currency) on the date the account was closed / date of last transaction. Then my accountant, noticed a remaining GBP balance in this account but in Trial Balance. I have meticulously been posting each transaction in this foreign currency bank account to correspond to the correct FX daily rate in the home currency (based on our bank rates and not Quickbook rates) so I do not understand why there is a remaining GBP ££ value in this account in Trial Balance, when Chart of Accounts showing nil $$. The accountant posted a journal to clear the GBP amount from the Trial Balance (since the account is empty and now closed) but now this GBP amount is in Chart of accounts, which is no longer nil $$.Anyone has any explanation what may have happened there? Where does the difference co

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