QuickBooks Q&A

I have a problem within the customer payment screen...Original amount  column is correct but when I look at the Amount Due column it is showing double the amount of the original amount . So when the customer paid the invoice is still shows a balance owing ONLY in the customer payment screen. Everywhere else it correct.How do i fix this?

Where is the collapse all / expand all option for the QuickBooks online reports

Note that I have two factor authentication turned off. Since sometime yesterday, I'm having to get a code texted to my phone every single time I login during the day. Since I am not working in QB continuously all day long, I wind up having to log back in at least every 30 to 60 minutes because of the short time out on the website. So now I'm having to mess around with TFA over and over all day! This is incredibly annoying; how do I make it stop?

Hello QuickBooks Community!   We are thrilled to announce the launch of our new Digital Onboarding Program, designed to help new users get set up and started with QuickBooks Online more easily and efficiently than ever before.   We understand that getting started with a new platform can sometimes be intimidating, so we've developed this program to provide you with step-by-step guidance and support along the way. Our goal is to ensure that every new customer has a seamless and positive experience from the moment they sign up.    Our Digital Onboarding program includes:   - Pathways for those new to QuickBooks Online, Online Advanced, or Online Payroll, and those moving from QuickBooks Desktop to QuickBooks Online- Step-by-step tutorials that will teach you how to use key features- Checklists for the materials you'll need to gather for setup and steps you'll need to complete- Resources such as articles and videos to help you get the most out of QuickBooks On

I am trying to submit the T4 through RAC and its accepts the file, but when I hit the "SUBMIT RETURN" nothing happens-its like a quick glimpse of something is shown and then disappears and no confirmation of receipt.  

One supplier charges me an extra 3% charge when paying the bill with a credit card. For that reason, I try to avoid paying with a credit card, but there were a couple bills recently when that was simply the best choice for our business. But now I don't know how to handle the fact that the total of the payment is more than the total of the invoice. Do I need to edit the bill I entered so it shows a 3% surcharge and therefore the total would match the payment?

I run a landscape maintenance company and we bill our time per customer. (QB online, Plus subscription & payroll) Here's what happens: We work in a garden for 6 hours. At the end of the day I write the invoice for that customer directly via the mobile app, including my time, and any plants we purchased for the client.At the end of the week my employee fills in her time sheet, selecting the job name from the list and making it billable to that client.This now appears as a seperate entry in that client's Account. I can click 'Create Invoice' from that Time Activity entry, but it will make a completely new invoice. How can I assign /add this time entry to the invoice I've already created (but not sent yet) please? Right now my options seem to be 1. leave it sitting in the customer's account, unassigned, foreveror2. go into the employee's Time Activity and deselect 'Billable' Please help!

I was able to print the T4's and summary. According to QBO's instructions, I'm supposed to be able to "download XML file" from the "T4 Employer Slips" section. However, the only option I have is to "View XML" and it just shows programming info. I hope I don't have to manually input each employee's T4's into CRA's website!!! Can someone enlighten me? Thanks.

I just updated my QBD and all of my memorized reports have changed..i am getting Cost...Sales Price...Act. Sales Price columns and my dr/cr and balance columns are gone.  Does anyone know how to fix this without having to customize each report again?

Does anyone have this download available? I have talked with Intuit and they only provide the US version older than 2016. My link to download from the receipt no longer works and Intuit's final response was "buy a newer one".  Intuit even asked their development team for an archived installer, to which they responded "we don't keep any archives." So I am led to believe that they develop this product which was only 3 years old when I started to try to get an installer (in 2018), and they have no ability to provide me with a download. Now I am reaching out to the community for anyone who has the installer of Quickbooks Pro 2015 Desktop (Canadian edition). I have a license and everything.

1. Ability to include current period in recurring invoices. You have to manually enter the service date on every recurring invoice if the customer desires it, so it can be a nuisance and defeats the purpose of recurring invoices in that sense. This would be very helpful and save time and confusion. 2. Ability to create a payment link from selected invoices Create a payment link with the invoice number(s) and the total of all selected invoices This would be great, thanks. Also I tried to submit feedback within QBO a few times and it doesn't do anything.

I have payroll items for Holiday, Bad Weather, Jury Duty, etc that are accruing PTO.  Since they are not hours "worked" they should not accrue vacation time.  Is there a setting to prevent accruing time?  I believe only hours worked should accrue PTO.  The item "Vacation" does not accrue PTO so why can't other items act the same? 

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I have reinstall quickbooks 2023 and when it ask me to activate, quicbooks registration don't work, I have a white page.

Hello,We have a few old customers in our list who we know we won't ever work with again. When I click on the dropdown and "Make Inactive" button, I get a message saying;"If <client> has sub-customers, making this customer inactive also makes all its sub-customers inactive.If this customer has active projects, it will not be made inactive.Is this OK?" This customer has no active projects; it has two completed projects, and one cancelled project.Somehow the solution proposed to me was to move all of the transactions from all of the projects to a different project, then I can deactivate the customer once it has no transactions. This makes no sense to me. Is there a way to simply deactivate a customer that we have finished working with, without having to manually delete or move every transaction associated with them?

hello!  does anyone know if there is a way to set the estimate status to ACCEPTED permanently so we dont have to change it every time?

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Please let me know how to run a PIER summary? I've read a lot of reviews for QBO stating deductions were incorrect ; and we like to ensure that we don't have to send out any adjusted T4's , or have any remittances owing. This is a basic payroll function  -  and if this product is not capable of running this check, please advise how (other than Feedback) we raise this to a programmer? 

I applied a credit memo to an invoice  when I should have refumded the credit memo instead.  How do I un-apply the credit?

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Hello I'm having issues with the integration of QBO and my BMO credit card. QB is not importing all of the transactions from the bank and I usually end up having to import the transaction manually. To this point I have gone through the troubleshooting that I found in the community.Refreshed the feedChecked Catagorized, Uncatagorized and Excluded for the transactionChecked everything on the banks end  There is no consistency in the types, amounts, or dates of the transactions that are missing. Is this a known issue when using BMO CC and QBO?

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When I generate the T4 Summary the Employment Income total does not match to the totals in Box 14 on the T4s. No matter what reports I pull up I can not figure out the total on the T4 Summary. I wish you could click on the amount and pull up the data behind it. Has anyone else come across this issue? Thank you....

Help, I cannot figure out how to work around this error msg: Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in.  Anyone who has solved the issue please HELP! Thanks in advance 

How do I record a payment if I don't pay the entire amount of the remittance owing? Support told me to use prior tax history but that isn't correct as it doesn't record the payment coming out of the account. It assumes you made it elsewhere.