QuickBooks Q&A

Original commenter did not share additional details

Hello! I am trying to update the sign-in information for my connected credit card (Home Depot). I have cleared my cache, cookies multiple times. It has given me two issues:1- When I click "Update my sign in information" It takes  me to the Home Depot sign in & tells me my credentials are incorrect (THEY ARE NOT. I even changed the password to see if it would help). If I do try to sign in separately to the credit card at Home Depot.ca it does work just not via Quickbooks Online. 2-Now, when I click "Update my sign in information" it tries to open in another page however immediatley closes & I do not get the opportunity to enter credentials. (THIS IS THE CURRENT ISSUE NOW) I have updated my antivirus, cleared cache, cookies, restarted my system, added the websites as exceptions in my antivirus, disabled pop up blocker. Any suggestions? Thanks!

We are considering QB Enterprise Suite for 10 users.  Our server is Windows 2008 and needs replacement.  Is the database manager happy to run on a domain contoller, which would allow us to install 2022 Essentials, or does it require a non-DC domain member?

I'm having extreme difficulty getting QuickBooks Desktop to send invoices using Zoho Mail SMTP. I have tried the following combinations of SMTP settings in Edit > Preferences > Send Forms, but none seem to work.- SMTP: smtppro.zoho.com, PORT: 465, SSL: yes- SMTP: smtppro.zoho.com, PORT: 587, SSL: yes- SMTP: smtp.zoho.com, PORT: 465, SSL: yes- SMTP: smtp.zoho.com, PORT: 587, SSL: yes The Zoho account doesn't have MFA enabled but I've also tried setting up an application-specific password in the Zoho Security settings. Doesn't make a difference for either the app password or account password. When using the 465 port it hangs for a long time before prompting for "wrong password" but when using the 587 port it comes back immediately with the "wrong password" prompt. Is Zoho blocked by QuickBooks? I am able to use these SMTP settings in Outlook desktop and can send emails just fine.

Can I subscribe to QuickBooks online Payroll without subscribing to QuickBooks Online? I only need to use the payroll feature.

QBO is saying that a transmitter number is not necessary anymore for downloading T4 slips however, I can not download the T4 slips, because Im getting an error saying it needs a transmitter number entered

I am using Windows 11, and the font size of the navigation bar or form tag at the top, as well as the information bar at the bottom, does not match my PC settings. Additionally, the navigation bar becomes misaligned when I move it to the second monitor (my PC is set up with dual monitors for work). If anyone has a solution, please share it with me. Thank you!  

I just filed my 2024 sales tax return.  I owe a small amount still and I paid it already.  I went to post the payment on QBO (cause my bank reconciliation for this month won't match unless I can post it) and there is no longer any way to enter a payment for sales tax related to 2024.  What do I do?  Anyone?

Hi does anyone know how to back track to enter missing material cost ? im missing my material cost for 2021 from one supplier and would like to input it  

T4 filing slips for 2023 show box 57-60 as 0.00, does anyone know if this needs a value. My understanding is that this was only for during covid for cerb amounts? 

My company got some lease financing in foreign currency. As the monthly lease payments are going out of the foreign currency bank account of the company. So I need to open a Long Term Liability Account in Foreign Currency but Quickbooks Desktop has no such option.  Can anyone guide me how to resolve the issue.

Original commenter did not share additional details

Hello, Every month I have to run 'Job Estimates vs Actuals Details' reports for over 50+ jobs. I navigate through the customer center, select the job, select 'Estimates vs Actuals', adjust for the current period and export to excel. Currently this is a manual process  that takes several hours to complete.  Is there a way to automate this process to save time instead of manually extracting the reports? I currently use Inuit Quickbooks Enterprise Solutions 22.0 via remote desktop access.  Thank you! 

Where on QB deskop can I find the canadian2025 cpp and EI rates to validate?

Hello.How do I save my startup screen so it shows the same when I open it.

I'm fully aware that you cannot add tags to journal entries in QBO.  However, it would still be helpful if I can find a work around to this issue.  Often I will receive a monthly statement from a supplier, and I will pay the monthly statement in one lump sum instead of paying the hundreds of individual invoices one by one, which saves an immense about of time.  I then use a journal entry to split up the expense categories.  So let's say I pay a statement of $1000. $700 is for Materials$300 is for Tools So I create a journal entry for $700 to the Materials Account (DR) and $300 to the Tools Account (DR) and then $1000 to the Checking Account (CR).  But let's say I want to track $500 of the Materials to a specific job. Normally I would just add one of my job tags to an expense when it's a single invoice I've paid. But in this case I've paid for multiple invoices at once and only a portion of them (in this case, $500 worth) apply to the sp

Even though I have admin access I am unable to edit the company address. Earlier I had access to edit the same but not now. I am not sure if something has got changed recently which is making the access as read only. Please advise.Thanks Basanti

how do I enter gst manually?

Hey all-I have a couple of vendor credits that I've been carrying all year for vendors that we have decided we won't work with again but will not receive a "refund" check for. What is best practice to remove these from QBO Advanced without messing up my books. 

When trying to view a T4 summary, we are getting kicked right out of Quickbooks.  Is anyone else having this issue?  We use the desktop version 2024.  

Original commenter did not share additional details

My quarterly sales tax filing dates are wrong on my QBO. How do I edit/adjust the dates so they are correct?

Original commenter did not share additional details

I have a Bank of America credit card with 2 users that is linked to QBO. The charges are showing on the two different accounts but the payments are showing on the main account as a negative balance with no charges. Payments do not reflect on the other two accounts. How do I reconcile this?

I cannot add a new connection because it doesn't give an option to select my bank. I assume this is because I am already linked. I can't seem to find where I can select/choose which bank accounts are linked. I remember doing this during setup, but cannot find a way to edit it.