Employees and Payroll
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I've been messed around repeatedly by the live chat peoplle being absolutely vague and just linking terms and conditions. I signed up on August the 19th, approx, and just want to know if my account is going to get the bonus for being referred itself, and then if the two accounts I referred are going to get the bonus. I'm in the middle of a chat at the moment with someone who can see this information - or so they say - the first one IN A MONTH to tell me this, but nah they're dancing around not telling me a single bit of information other than linking me to the terms and conditions which is what they've all defaulted to. Sorry for being self-employed, I didn't think that in QuickBooks eyes it made me worthless and not deserving of actual customer service though!
Hi All, When running payroll the deductions line is starting on -£43.20 for every employee before calculating? Is anyone else experiencing this? thanks
An employee is on maternity leave and has a salary sacrifice in place, within Quickbooks Advanced payroll is there a function to change the employer contribution from a percentage to a fixed amount so that the employer pension is not calculated on the SMP amount, and remains the same as prior to the employee going on Maternity Leave?
I do not want to make a doublett out of this customer, if I don't need to, only because he sometimes need an estimation in Euro instead of pounds.
Hello community,I've had a pretty terrible experience with intuit. I cannot get PAYE FPS submissions to succeed and after multiple attempts, over 2 months, to get intuit to help resolve it, they still cannot tell me exactly what the problem is and tell me to "contact HMRC".Does anyone in the community have a better grasp on this than the authors? Who are these yet unnamed HMRC heroes that I should contact? It's a pretty big org and wondering which HMRC department handles errors of external private companies integrating MTD?Please note, I really have tried all the publicly available suggestions from intuit so please refrain from link those, that is what human support was for!Thanks in advance
There are 3 types of user. Admin, standard and limited.In dashboard, click the " this financial year tab" and all standard users can view all staff salaries. ie receptionist can view accountant salaries, this can't be correct?
Safari is not supporting payroll
I 'm setting up a sole director salary via QBOs payroll and have indicated that they are a director and do not need a pension up. However it won't let me run the payroll without setting up a scheme with a provider that will not be used as the director just wants to pay themselves and not employ anyone else?
Recently forced to upgrade from standard payroll to advanced. (Employees with court orders) I'm no way an expert with QBO but ive been managing. Standard payroll was nice and simple, ran the payroll, paid my lads and banking matched the transactions to payroll. So assume standard created a journal of some kind from what I have read... Advanced payroll doesn't seem to work this way. completed the pay run fine, paid the lads and the transaction's are unknowns in the banking section and there is a massive discrepancy between the bank balance in QBO (higher) and the actual bank account now (lower) Have a missed a step...
Under each employee the error is Error: Unable to generate a valid document number for this journal.I have been on the chat for over an hour and somebody checked all the settings and concluded I should just delete the payroll and run it again, which I have done, but I have exactly the same error.I run payroll the same way every month and have never had this error before. Any ides on how to fix it?
I've just had a tax code for an employee automatically updated by HMRC, but when trying to run this month's payroll I have a Quickbooks notice - Add simon’s info to pay them.I've checked everything in his info and it is all there and correct, I've re-entered everything and saved, but it makes no difference. What can I do?
Hi,I'm wondering if anyone can help me.I've just run our 1st payroll for Apr 1 - 30th and generated my 1st payslip.However upon opening the 1st payslip, it has an incorrect total for Year To Date (Employee Totals)I thought it maybe due to the payroll being late (whole other story) and so I tried to generate the next one, being May, and that just added more to the total.When I started it, everything was set to 0 and I'm a little confused as to what I have done to create this issue.Any help would be much appreciated.Thank you. Note: I'm trying to add a wage of £1047.50 pm, this is what the May payslip looks like
Hi, We've recently swapped over to Quickbooks, I'm processing the office staff wages for the first time and I've noticed that for some reason Quickbooks isn't caculating the NI deductions correctly. I have previous payslips in front of me, PAYE & Pension deductions are exactly the same but for some reason the NI deduction is less than they've been deducted before.
staff paid hourly and work different hours each week, how do we calculate and record holidays .
This is not about VAT, I paid Income Tax late and dont know in QB how to record that. Is it an expense?
Hi I use QBO Advanced Payroll but up until recently we have not used the system to track annual leave because there was only 3 of us. However having grown substantially over the last few months we have started to use this element of the payroll. My question relates to how the entitlement is accrued and what reason there could be for incorrect accruals or deductions. For example every employee is set to a standard 20 basic days holiday, from employee start date, accrues over time and capped at the 20 days with no carry over. However expected accrual does not seem to match with the figures on QBO and one employee had 36 hours of leave taken off his entitlement at the end June but didn't actually take any leave.What could be causing these discrepancies? And how do I fix it? Is there any sort of reset button that I could start the year over so everyone is tracked correctly? Cat
I quialify for employee allowance and yet quickbooks is not adding this in so I have overpaid HMRC. I have ticked the correct box in settings. Month 2 has been the only month where 2 employees have been due to pay NI (all other months it. has just been 1 employee) so QB allocated the allowance that month, but hasn't for all others. Can you tell me if I need to do something else?I spoke to HMRC and they said as long as 2 employees paid it once in the year then we qualify. Thanks
