Employees and Payroll

When I run the P11 report in Core Payroll, it only gives me pay runs that have been run in Core Payroll. How do I get the report for the entire tax year, including pay runs from Standard Payroll in months 1-7 of 24/25?

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I’m having trouble submitting payroll in QuickBooks. I have two employees—one who has left but still appears in the system and one current employee. Both are on zero hours. When I try to report for the week, QuickBooks won’t let me submit without entering hours. If I uncheck both employees to exclude them, it still won’t allow submission. As a result, I’m receiving late filing notices from HMRC. However, since no hours were worked, there’s nothing to report. How can I submit the required report without entering hours?

Hi, I have an employee who was dismissed on 12th February and has taken more paid leave than allowed. Firstly, I can’t find a clear answer to run his final pay check, secondly, how do I make the right deductions???? I essentially need to calculate that he worked from 1-12th Feb, deduct 9.5 days of paid leave. My calculations come around the £300 mark from a £46,000 a year salary. Any help please???

Does anybody know if Unused employers national insurance allowances for previous years be claimed in Quickbooks online? If not who do you contact HMRC?

Now that W2 season is over and my employees are starting to do their tax returns, I've had several employees mention to me that they owed on their federal taxes, and asked me to double check their withholdings. It appears that everyone is listed correctly (Single, Married, etc.) with the appropriate number of allowances.HOWEVER - While digging further, I noticed that QBDT is not deducting the appropriate amount of Federal Income Tax. Examples:Salaried Employee, making $46,630/year, Single, No Allowances, Paid Weekly ($896.73)Federal Income Tax is 12% - so it SHOULD withhold about $107.61/weekInstead, QBDT is withholding only $68Hourly Employee, making $19.5/hour, Single, No Allowances, Paid Weekly ($780 @ 40hrs)Federal Income Tax is 12% - so it SHOULD withhold about $93.60/weekInstead, QBDT is withholding only $54I could go on and on, but each and every single one of my employees is in the same situation... Their information on the Taxes tab in their Employee Profile is corre

Is anyone else not able to file their EPS via Core Payroll as Quickbooks is saying there is an error.It is saying the following...... Error submitting filing electronically. Error reason:You cannot submit filings out of order. They must be submitted in chronological order. If you have recently submitted a filing, please wait for it to become Accepted or try again in a few minutes. How do I overcome this?  

Where can I find the sample manual time import.csv that is referred to for importing time into timesheets?

I cannot find my employees P60s from 2024.  How can I find them as all my records have disappeared since being moved to core payroll 

Hi. I'm having issues logging in. Last week I logged in to retrieve payslips from a job I left 8 weeks ago and it was only showing the last payslip (i got paid weekly) and no sign of my P45. I've tried to log back in now and it's saying it doesn't recognise me against any organisation so now can't find me in the system and neither can my previous employer.  Is there a way around this as I keep going round in circles? Thanks

I'm using QB online payroll core and cannot locate my current employees historical P60's; can anyone help please ... 

I am trying to view an old FPS submission sent from standard payroll in October but I can only find the archived submissions since switching to Core payroll in November. I need to view the EDI message sent to HMRC - can anyone help?

Quickbooks has changed the system of payroll. I used to be able to mark an employee with zero hours and run a report. Now it won't let me run a report with imputing hours. I need to send reports regardless otherwise I get charged. Anyone else having this issue? 

I am writing to express my frustration and concern regarding the persistent issues with the new core payroll system.  I have been unable to submit FPS directly through the software and have been forced to manually process submission via HMRC's Basic PAYE Tools.I have contacted your support team regularly for updates, only to be informed repeatedly that technicians are "working on the issue." it's been a month!! Despite this, there has been no tangible progress, and the problem remains unresolved. This situation has caused significant disruption to our operations and added unnecessary administrative burden.I need clarity on how much longer it will take to resolve this issue.  

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Since moving over to Core Payroll (which is awful!) is anyone else experiencing issues where EPS filing notices are not being made successfully to HMRC. I have error messages showing up saying that submissions have to be made in sequence and that there are grammatical errors preventing the filing. I only have 1 submission. When being migrated to Core Payroll we were told as consumers that no action would be required and everything would seamlessly transition. I have escalated this issue to Quickbooks 1 month ago and apparently their engineers are discussing the fault and trying to find a fix. I am only 3 days away from being fined by HMRC for non submission of my filing notices. Using the manual submission tool from HMRC is not an option - a) because I already pay Quickbooks to do this for me and b) the manual info required to be inputted is far too time consuming and difficult.

I have an action on to-do list to file payroll from Aug 24 - though it's already been done/accepted by HMRC. When I try and file it, it says there's an error. If I file it says "Cannot submit as no pending filing present" when I file electronically through Quickbooks - or "Unable to submit this filing at this time" when I try and file "outside of quickbooks". HMRC show that they previously received it ok. So basically I want to clear this in some way so that quickbooks acknowledges that it has been accepted

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I've added new employees, who are paid on an hourly basis with rolled up holiday pay added on top each month. I've enabled rolled up holiday pay in the 'pay schedule' and ticked it in the settings for the employee but the pay isn't adding to their payslips when I run payroll.  Any suggestions as to what I might be missing in order to get this to work? Thanks

Hey,I'm not a QuickBooks user and haven't had the chance to use it yet, but I will soon. I'm the lead developer of time and attendance / clocking software, and we'd like to integrate it with QuickBooks if possible. However, I have no knowledge of how and what Quickbooks supports in terms of Timesheets and Payroll. Our software knows the amount of hours an employee worked, what rates (IE Normal, Overtime but not the actual monetary value). Can we allow our users to import this into QuickBooks payroll? If it's possible is this via manual CSV File import or a Rest API or something else? Thank you for your time! 

Went to run payroll and it has changed, i have no employee history, asked for chart of account?? No warning of this move

Hello QB Community, I have been using QBs for around 18 months now and have an employee who is due to go on maternity leave at the start of February. I have processed her payroll for January and have set up her SMP leave under her employee profile to start from February to end of October. I use Standard Payroll in QBs and understand it will calculate automatically SMP, which is great.  However our company offers 6 weeks full pay and 12 weeks half pay before the weekly SMP of £183.04 kicks in. I wanted to ask for months of February to June, I will need to action full pay and half pay and wanted to ask how I would do this in QBs? My understanding QB will calculate SMP, but can I amend this to be full pay for the first 6 weeks, (full pay for February then 2 weeks full and 2 weeks half pay in March. Please let me know if you require any further information. Thank you in advance

Hello, We offer an enhanced Maternity Package, whereby we pay our employees more than the statutory maternity payments of 90% of their salary for 6 weeks and 33 weeks at £156.66. I use QuickBooks online and the statutory payment is calculated and correct but does anyone know how I add the enhanced payment in for the employee as there does not seem to be an enhanced maternity pay category - do I just use one of the other payroll categories e.g. Adjustment or Allowance? Thanks in advance for your help.

I thought I'd run the payroll for November, usually done on the last day of November, a few days late on 04 December.  However it now seems that in fact it was the December payroll that was done on the 04 December and the FPS was submitted then as well for December. How do I undo the December Payroll and redo the November and December Payroll. We use Core Payroll.

As we approach another payroll year, is there yet any way to change the pay date on an existing payroll schedule? We changed our pay day a year ago but QB still shows the old date and thinks payroll is overdue when it's not paid on that day... Yes, I have clicked the cog and given feedback, several times! (This is QBO standard payroll)