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So i ran required updates on Users workstations on Tuesday night , Yesterday out of 3 company files users were unable to open1 file . This one file kept prompting for the user to down load file doctor . Today when i get in to see what was going on i tried to download the new file doctor to the virtual machine that shares the files with users . I was unable to because it could not register my license . I chatted with support who end up calling me . They remoted into the server dedicated to QuickBooks and without looking at the QB log ,Event viewer or anything else for that matter told me in less then 5 mins my file was corrupted and its 5.99 per mega byte for them to rebuild or i can buy a support contract for 3999.99 a year ... So i got off the phone and ran the QuickBooks doctor i had on the server . I got a pop up that my file was fixed with instructions to resort our master names list , then to rebuild the file , the files is about a gig and i started the rebuild 2.
I'm not able to add a favorite location if it is close to another favorite location already saved. There are two stores I go to that are in the same shopping center and I can only add either one or the other, not both. There is no error in the user interface when using QuickBooks Online, but the XHR error in the browser dev tools is attached and pasted below. How can I add both locations to my favorite locations for mileage tracking? {"data": {"createTrips_TripPlace": null},"errors": [{"$type": "/Error","code": "TRIP-102","type": "VALIDATION_ERROR","message": "Place Location should not be within configured radius of another favorite place already stored","$sdk_provider": "com.intuit.sb.trips.v4.PlaceProvider"}]}
Hello, we have been using Bill Pay in QuickBooks online for some time now and we have workflow approvals turned on to approve bills or send for approval. We used to have a column that showed the status of each bill being needs approval, pending approval, or approved. This column disappeared a couple days ago and we can't figure out how to get it back. We have called Intuit and been on the phone for almost a day and passed around several times. Does anybody know to resolve this?
I have some questions regarding how Amazon Seller Connection by QBO works. Does it extract transactions from the Amazon Business report (which is accruals-based) or from the Amazon Transactions report (which is cash-based)?
installed qb desktop pro plus 2024 on a new computer running windows 11 and microsoft edge - when i open qb an error message says a component is missing to send forms. I believe the missing component is internet explorer 11 which is no longer available to download but needed to send forms. what is the fix for this?
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Hello, I'm trying to use the markup feature in Quickbooks desktop on estimates. I've been doing a separate excel sheet for all of my quotes with markup in it but I'm QB can eliminate that extra step. I setup a couple of different markup levels but one of the things I noticed is that if I modify the item price and then add a markup, it applies the markup, plus the percentage required to get the price back to the original price for the item. I'll give an example. I have a generic non-inventory part called "Materials" that I use when quoting out jobs for little misc. things like nuts, bolts, patch cables, etc... That item when it was originally created had a value of $1,065.00. But its different for every job we quote, so I'll select that item, and then change the description and price for the job we're quoting. For example if the job needs $500 of materials (cost to us) then I'll select the materials item, and change $1,065.00 to $500.00. When I g
In preparation for tomorrow, I've printed my checks with 3/1 on them but don't see them on the expense list. Will it show tomorrow? Or do I need to wait and print checks tom
Where can I find a list of where these Existing Credits are coming from? I don't have overpayments for this customer and there are no credit memos for them. I don't know why they are showing up. I'm signed in but can't attach a screenshot nor insert an image within this message.
Hello, Coming from Quickbooks desktop, the statements I print out have more detail. In Quickbooks online the statements only shows the invoice number, due date and costs. My customers are used to seeing this plus the item description and quantity as well, for example it also shows 1 item / description @ $5 = $5. Can we not get this information added in the online version? We do have the box ticked under settings that says "List each transaction including all detail lines" but it makes no difference. Thank you,
I have QBO integrated with my client management system, CLIO (a legal CRM SAAS system), as well as with my bank. I have trust accounts for my clients. When I enter a "disbursement" (payment of a client cost to a vendor directly from the client trust account) in CLIO, it is supposed to automatically send the disbursement to the Print Check Queue in QBO. But I don't see it there. What am I missing?
I just switched my company over to Quickbooks online from the desktop version. I'm having trouble changing my products (which are all categorized as services for some reason) to a non-inventory product. When I go to edit the product I've clicked change type at the top, but it won't let me save it. I get the error message: "Something's not quite right. Looks like you tried using an invalid or incorrect tax classification code. Try again with a different code." I've experimented changing the code to nontaxable but that also gives the error. I would like to have my products actually show up as products rather than going back through and re-creating them the correct way. Surely that is possible!?
Updated to Quickbooks desktop pro plus 2024 and when opening file getting a warning probleman internal file in Quickbooks has become unreadable (ps107)I did the recent updates I’m still not working
Is anyone else having an issue with QuickBooks not following up? When I signed up I was given a contact. They never responded after multiple emails/outreach over a year. Meanwhile, I was reaching out via the chat system and the help line. I spoke with many customer service representatives. All of them promised follow up and outreach. None of them followed through. What is everyone else doing to get recompense from Quickbooks and the attention they deserve? My account is charged on time every month yet I don't get half the services I was promised. Truly, this is the worst company I have ever had the displeasure of working with. I'd rather spend my day at the bank.
Hello Everyone, We get this error when trying to save changes in transaction/add invoice. Tried to re-install QB, still the sameAny thoughts?
I just installed quickbooks for Mac desktop (2024).I want to load a company that was using QB for Mac 2019.When I open the .qb2019 file it appears to convert it fine but then it asks for Administrator Password.I don't think I had one back in 2019 and when I enter the Administrator password that I have set it does not like it.The Mac that it was on is long gone and all I have is the .qb2019 file.Any suggestions on how I can do this?
I purchased a zebra tc21 to use with Quickbooks desktop mobile app and use the pick and ship function of the sales order management. Unfortunately once I connected the scanner to quickbooks desktop, it can receive orders to pick from quickbooks, as well as send info back to quickbooks that an order has been picked. But the app will not recognize that an item is being scanned and whether it is or is not on the pick list. It does not increase the qty on correct items or alert on wrong items. It basically does nothing. I can manually input the value on the pick, but that defeats the purpose of having a scanner. I might as well have my employees print out a pick list. Does anyone know the correct configuration for a tc21 to let it function properly with quickbooks desktop mobile app.
Received accountant copy transfer file notification but not getting the OTP when trying to download it.
I am afraid to send the invoice because it doesn't show on the email, pdf or payor views. It only shows the invoice total on these views. Invoice snapshot: PDF Snapshot - shows only invoice totalPayor View show only pay total invoice - nothing about discount. Is this. a bug or am I missing something? I've searched everywhere. Thank you!!
I've spent 20 hours on the phone with QB online payment tech support with no resolution since 2023. We've been falsely sent to collections for an outstanding balance that was an Intuit error, not ours. The client who paid their invoice using their Visa card, had not disputed the payment but rather, Visa flagged the payment with other payments made on the clients card. We provided the proof in writing to QB on December 27, 23 with a written letter from the client that they did not dispute the payment and the funds were not put back in their account. We were not made aware of the disputed payment until 30 days after the payment was already in our bank account. We've provided all the proof Intuit asked for and confirmed they had it on 12/30/2023. We were told we would hear back from Intuit and never have. Since December 27th, we've been in contact with Ritta, Rolando, Kierra who transferred me to Alvin, Laurie, Ellan, Brittney, Justin and Samantha. Every single person has said they
Hello, I'm wondering what folks think are the best practices for handling vendors or employees or customers who are the same person. I know QB pitches a fit, so what I've been doing is adding (v) or (e) or (c) at the end of the person's last name. I know this works, but am curious if that's the best approach. Thanks.
My client wants to know if they can merge a vendor with an employee. The employee was accidentally set up as a vendor from the beginning. I know you can merge up to 4 vendors together, but I'm not sure that you can merge two entities that aren't the same entity type (vendor/employee as opposed to vendor/vendor). I'm looking for if it can happen at all, if it makes sense to merge, and what should I know once this merge is made.
