QuickBooks Q&A

Hello Community, Wishing you a year full of blessings and filled with a new adventure. Happy new year 2025! I want to know, is it possible to generate a sales report for a particular client alone in QBO, monthwise/qtrwise?

I just recently was given this account, and whoever closed it out last year did so with it not being balanced. There are two transactions in this account (from 2023) that are not in the bank account that need to be deleted in order to have it balanced for this year (2024). I can't delete them, as it was already closed out. How do I fix this?! I need it balanced before the end of the year. Thank you for any and all advice!

Our company is on cash basis accounting and pays our Independent Contractors an advance on their commission each month.  When receive the money from our customer the independent contractor earns the commission.  The amount of the commission earned is deducted from the advance each month. How should these transactions be categorized so that the advanced amount is reported on the 1099-NEC form for the Independent Contractor and reported as a Contractor expense for the company - AND - show the amount not earned as an recoverable asset on the BS? For Tracking Purposes:The monthly advance payment is categorized as a recoverable asset.A bill is created for Commission earned (commission expense) and is paid (when earned) with a credit memo from the advanced commission account. What happens is the Commission expense which is what is reported on the 1099 does not include the advanced payments although they are considered income to the Independent Contractor.  The a

I am trying to figure out what versions of Quickbooks Desktop (Pro, Premier and/or Enterprise) will allow me to enter one or more bin locations for inventory items and also let me print pick tickets with those locations when I want to fulfill an order?  I also would like to know where to find the complete list of reports each QBDT version (Pro, Premier and Enterprise) provides and how customizable they are?   Thanks, Jeff. 

Original commenter did not share additional details

Having an issue with the Sales Tax Liability report.  I live in Pennsylvania, and I do business in different counties.  One county has a 1% sales tax, and the state has a 6% sales tax. My Sales Tax Liability report appears to be calculating my state-level taxable amount based on a 6.3395% tax rate, which isn't correct. $4300 * 6% should be $258. The county with the 1% sales tax is being calculated correctly in the report. Can someone please explain how this is happening, and how I can fix it?

We need to issue a final check for a deceased employee. We're not sure how to report the SS & Medicare wages and taxes only and then issuing the payment to the executor or trustee (when we get this information.) Has someone done this and if so, what steps do you take? We're using the desktop version of Enterprise, if that matters.

Hello, To begin with, thank you very much for taking the time to read my question! This issue has been going on for a few months, and now I'm ready to turn to others for assistance, so all help is truly appreciated.When I run my "Sales Tax Liability" report, the sales total does NOT match my other reports. Please see attached photos. When I run the "Sales by Product/Service Summary" or "Sales by Customer Summary" reports, I get an amount that does not match the Tax Liability report. The Product/Service and Customer reports do match each other though.The difference between the reports for the month of December is $1,122.71. The difference in November was $1,428.96. I spent hours looking through each and every transaction, and I cannot find where the discrepancy might be. I exported the Sales by Customer Summary report for November and went through every sale separating out subtotal, tax, total, etc. and couldn't find the issue.Any and all suggestions or ideas or solutions are

my invoices are set up to have a footer, when I invoice from the computer browser, I can choose standard and it gives me the footer I need. On the app it always worked until a few months ago. Now when I invoice on the app, there is no footer. But there is my company logo. On the computer there is no logo but there is a footer. I need the legal wording in the footer and prefer to have my logo as well. Does anyone have this problem or a fix for this? I do most of my invoicing on the phone on the go as I run an hvac service company. Thank you. 

We use a 3rd party to process our payroll. I am trying to learn how to correctly classify our payroll expenses in our Quickbooks system in order to have necessary information when running reports. I've gathered that I need to make a journal entry for each individual paycheck from the 3rd party to include gross wages, deductions, and taxes. I'm looking for a list of which category/account each item should be used to make sure I am doing it correctly. Attached is an example of our payroll register for one of our employees. Could someone list out how I would enter this example in a journal entry (which categories/accounts to use)? I can see that the gross pay less deductions less taxes equals the net pay, but curious where the employer paid tax would come from...Also, once the direct deposit is taken from our account by the 3rd party for the entire payroll period to pay the employees, how do you reconcile that? Same with the tax payments that they make on our behalf.

We under paid the state unemployment insurance in 2024 due to not updating the tax rate in the Payroll Settings. Yes I know we made a mistake. We just paid the amount due on the state's website which was the amount owed, penalty, and interest. How do we record this in QBO?  If we simply do a Record tax payments (prior tax history), it adds a payment in QBO, but the problem is QBO doesn't "know" about the underpayment and the amount due. Because QBO successfully paid all the tax payments in 2024 (with the outdated tax rate) it sees any added payments as over-payments and immediately marks them as "Resolve Overpayment" and directs you to request a refund.  The PROBLEM is how to get QBO to understand that there's a tax amount owed. Additionally, this gets more complex because the underpaid amount theoretically should have been coming from employee paychecks too. So how do you resolve that? I just assumed we would pay it as the company since it was our mistake

I tried to record the payment under 'enter prior tax history' as I was instructed by QB help. The transaction does not exist, it will not record the second tax payment. Any ideas? or has anyone else experienced a similar event?

I don't want it at the bottom of the report. I want it between Income and Cost of Goods Sold.

Hi, Is there a way to customise the file name of the pdf's sent out by email from QuickBooks? and what does the last 4 numbers in the file name mean/represent? Thanks,

We recently onboarded a client and transferred them from QB Desktop to QBO, when our import was finished, all of our bank reconciliation records were missing, and our transactions had been unmatched. we would like to be able to solve this without having to manually re-match every transaction and redo every bank recon. please let me know if anyone else has ran into this issue, and how you went about fixing it. Thanks in advance!!

Is it possible to use Purchase Orders without Inventory tracking?We would like the option of creating Purchase Orders in QuickBooks but at this point are not interested in the corresponding Inventory tracking feature.

We have received bank deposits from a company we do not do business with.  The only contact information I can discover is "Intuit Payroll Services".  But when I call the number listed, no one seems to be able to help me. These deposits are in error and I need to return the money to the sender - but I can't find them. How can I figure out who sent us money so I can return it?

When will QB update the Indiana state withholding rate to 3% for 2025?

Went to open my QB app for the first time this year and it flashes the opening start up screen then closes before I can interact.  I have removed and downloaded the "new app" and also restarted my phone...no improvement.

I ended up exporting a spreadsheet of transactions for 2023 but prefer to find a solution for 2024 transactions as that was not an ideal way to get the transactions into QBO. I also find it odd that I have several other cards with Synchrony but this is the only one with this glitch. Any ideas on where to go to solve or how to solve would be greatly appreciated. I've chatted with QBO helpdesk as well as with Lowe's and so far nobody has a clue.

How much are we getting in return from QB's for holding the payroll tax liability in a short term high interest yielding account?

When I open a Profit and Loss by class, there is this one payroll check transaction for this one employee that I cannot give a class. There is no class drop down box when you click into the transaction. Additionally, I have already followed these steps and it DID NOT fix the issue: 1. Click the Gear Icon2. Under Your Company, click Payroll Settings3. At the bottom, click Accounting4. In Class Tracking, Assign a class for the individual you want, then click Save5. In Update Transactions, select the start date and end date of when the transaction is you want to class. Click Save. When I go back into the Profit and Loss by class. That one payroll check transaction stays in Unspecified...Am I missing something? Is this a bug? All other transactions and employees are assigned correctly. Not this one, and I cannot figure it out.  

Why doesn't Intuit provide an updated list of devices compatible with their Inventory management system for android OS? They still list Zebra TC20 that has been discontinued since 2021, it's replacement TC21 will be discontinued this month (Jan 2025). QuickBooks community has been posting about unable to make TC21 work with the Android Inventory Management app. My question to the community is: Has anyone been able to install Inventory Management on Zebra TC22 (TC21 replacement for 2025)? how it is working and can you give us some tips on installation process?  

I have a client who changed banks and there was an uncashed check about 60 days old in the old account. If I void the check, QBO asks me for the password because it is going to change my already-issued financials. As of right now, the only solution I have found is to post an AJE to offset the check in the bank and post the balance to a current liability account until a new check is issued. I would rather be able to void the transaction and choose an effective date for the void and then just issue a new check against the expense. Is this possible?

How do I handle doing a refund of excess social security when it was for a prior period (2024)? If I give the 2 employees a refund in the current month (Jan. 2025), how do I handle the adjustment for 2024, as far as the w2's and the taxes already deposited for the prior amounts withheld?