QuickBooks Q&A
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the new format doesn't have a "+New" function
Our company engages in contractors both foreign and domestic. How do we onboard those foreign contractors into Quickbooks, as they are not required to possess a Social Security Number and thus, not eligible to receive a W-9?
Created a credit memo but only allows check refund or credit card using merchant services.
QuickBooks Support,We’re experiencing a persistent issue with reconnecting our bank account in QuickBooks Online after being prompted to agree to our bank’s annual online access agreement.Here’s what’s happened so far:We accepted the bank’s updated terms and successfully completed multi-factor authentication multiple times.Despite this, QuickBooks continues to request re-verification and will not maintain the connection.We've attempted the reconnection process repeatedly (over 15 times), cleared cache, and even tried disconnecting/reconnecting the account, all without success.Your chat and phone support teams were unable to resolve the issue.We believe this may be related to an OAuth re-authentication failure on the QuickBooks backend. Please escalate this to the Banking Engineering team for a forced connection reset or OAuth token reauthorization. The problem appears to be beyond front-line troubleshooting. We would appreciate urgent attention on this matter as it is af
We tried to set up a price rule but cannot find where to set the pricing by quantity. Our only option is a date range. Any assistance would be greatly appreciated.
Hi! I opted for the new AI Banking, but now when I upload my CSV files, it puts my debits in the credits column. And it won't let me change it. Any idea on how to fix this short of manually entering each transaction individually? Please note, I am not new to CSV uploads. Yes, I am doing them the way I've always done them and have had no problems ... until now. Thank you!
The bank uses CentreSuite for cc processing, and when I search that, my bank does not appear. I requested that their cc URL be added and have not heard back yet. Thanks.
We are wanting to run a report showing service/non inventory items listed on open sales orders. Currently all reports i run will only show inventory items on open sales orders.
I have been having so many issues with QBO, that I am at my wits end. First, it is painfully slow, and it is not my internet connection which is very fast. Second, my bank transactions page has totally disappeared. I can't go in and match transactions because all I get is a blank page. After 8 years of using QBO I have had it. Has anybody had this issue with QBO? and what is the solution because support on this website is weak.
We like that QBT automatically applies breaks as our employees all take their breaks at the same time. However, we need to be able to run accurate job costing reports for each job we do and right now we have to enter a percentage to include breaks, since QBT does not apply them to a customer, which is clunky and not entirely accurate. Any help would be appreciated! Thanks!
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I have an employee that works at 2 different payrates in the same week how would I pay 2 payrates
Why is it, that after being required by QB to update QB, that my Memorized Reports are all screwed up? They're missing fields that were there before the update. Doesn't seem like much of an update if it breaks all my reports. (QB Enterprise Manu & Wholesale 24.0 Release R14P)
We used to be able to enter the date of birth after the last name to differentiate between the 2 patients, but Quickbooks does not offer that option anymore.
On Form NYS-45, Part C – Quarterly employee/payee wage reporting and withholding now requires that NYS, NYC and Yonkers withholdings are reported separately, but the existing forms in QB combines these so it makes it difficult now for us to file the NYS 45, is QB working on a fix for this? ThanksSteve
How can I cancel my Live Expert Plan?
need to change email and password for the Admin of our business
I am trying to remove my home address and phone number from my invoices in QuickBooks, as I run an online business and prefer not to have personal information displayed. For several hours, I’ve been attempting to resolve this issue, but despite saving changes, both my address and phone number keep reappearing on the PDF invoices and payment emails. I've tried customizing my invoice template and updating company settings, but the issue persists. How can I ensure my address and phone number are completely removed?
need help
I have a payroll issue that I'm trying to email/contact quickbooks about and it seems impossible. They sent me a link thats a deadend. Does anyone know how to contact them or start a case?
One of our employees got a new phone and phone number. She has been having issues with her Workforce app ever since. Last week she uninstalled and reinstalled the app and now it says there is no company associated with her. She still shows up properly in the system. What can we try to get it working again?
Dear QuickBooks Support,I am writing to formally raise a concern regarding a refund check issued to my former business account. After selling my business, I canceled my QuickBooks Online subscription. Subsequently, I received a refund check made payable to the business. However, by the time the check arrived, my business checking account had already been closed.I encountered a similar situation with another vendor, who promptly and helpfully reissued a check in my personal name upon request. Unfortunately, my experience with QuickBooks has been markedly different. Despite numerous lengthy calls to customer service — often involving escalations to managers — the issue remains unresolved.Each time I speak with a manager, I am assured that reissuing the check is a simple matter and that a new check will arrive within 14 days. However, no replacement check has ever been received. In the most recent instance, a manager provided an email contact for follow-up, but my subsequent emails have g
Payments have been entered (for multiple years) and not reconciled.
