QuickBooks Q&A
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How do I set up to "manage pay schedules"?
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QB wrote an email about automatically turning on the "Post invoice survey" feature months ago. The email says we can turn off the feature. I have been trying for months and reached out to support about 6 times with no luck or updates. The setting just has a spinning icon that never resolves. I've tried on multiple browsers and devices. When a company rolls out a feature automatically that impacts how we relate to our own customers, it should be OPT IN. And, since there is some engineering issue, the feature should be turned back OFF until they can fix it. Terrible support and service.
Hello,How do I remove a general journal entry that keeps showing up on our collections report from several years ago? We're using QuickBooks Desktop. Image attached. Thank you,Jenna
My desktop version just got renewed and I can't get past the product registration because quikbooks doesn't have 24/7 support which is beyond frustrating. I'm trying to run a business and I can't log in because of a trivial registration code.
Hello, I refunded a customer for an item on their insurance claim that we were paid for from the insurance company that they were going to do at a later date. So, I googled how to do that, now it is showing that there is a balance due for the same amount. So, what I did was record customer refund in refund receipt. Then I wrote a check to refund the customer. So, it shows a refund credit for that amount and a check debit amount for the same amount. So, I am not understanding why there is a balance due of that amount now. I don't do this often at all but looks like I am going to have to do it again shortly, so I want to fix that one I mentioned above and do it correctly the next time around. TIA
Hello! I have noticed that the Balance showing on the A/R report, and the A/R Balance on the Balance sheet are off.I believe there is one customer balance affecting this. When I bring up the "Customer Centre" , and pull up this specific customer, the balance total shown is $5153.31. However, when I open the "Receive payments" it does not show this amount anywhere, and only shows that the customer owes. When I try to fix this, both the Balance on the G/L and the subledger change, when I actually only want to reduce the amount on the G/L. Also, when I try to fix this- I am having a problem balancing this customers account because when I try to reduce the balance I see on the "Customer center" it will create a credit- but then I have nothing to apply that credit to, and it just stays on the customer's account. If anyone has some suggestions on how I can fix this- that would be greatly appreciated !! I have attached a screenshot to show what I am talki
Hello QB support,We upgraded our QB enterprise from 2022 to 2024 a week ago. One of our company files has no issues but the other company file crashes when accessing bank feeds. We have checked the vendors for unaccepted special characters and tried switching bank feeds to classic view. Before switching to classic view, an error message would appear stating the following:System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt at AdvancedBankfeedsWorkflow.WPF.ViewModel.Helpers.QBONLI32.QBOLBCenter_ExecuteCmd(String strCmd, stXML& data) at g.a(String A_0[] A_1)
Is it possible to run QuickBooks 2008 in Windows 10 or 11? I have a friend who uses QuickBooks 2008 in Windows XP on a very old computer. She wants to get a new computer, but if 2008 won't run under a new version of Windows, she'll have to upgrade that as well, and she doesn't want to spend over $600/year.I've come across different answers online. Some say it can't be done. Some say it can be done if you download old versions of certain Windows components, which I don't want to get into. Some say it can be done if you run it in Windows 7 compatibility mode (which I don't mind doing).Is there a definitive answer?
I have searched for Close, Period Close, Monthly Closing, etc. and I only find something about the year-end close. Is there any documentation / articles or whatever from QB regarding closing a period other than annual? I guess I just don't know what terms QB uses to allow searching for information from them.????? Any help is appreciated. Especially on what terms YOU used to find something!!!!!
The site is not accepting logons. There is an error message. What is happening?
Quickbooks said it might be them, but i can't not verify if its them or my system.
Recently, when you add a new vendor via the banking transaction feed, it adds the vendor to both the Company and Name fields. For example, if the merchant is Ford Motor Company, it adds "Ford Motor Company" to the company field, but also adds "Ford" to the first name field, "Motor" to the middle name field, and "Company" to the last name field. This is a huge pain - I have to delete the values in the first, middle and last name fields each time I create a vendor from the banking transaction feed. Any way to stop this?
I have self employed and I had one CPA on there previously. I removed them to add a new one and now there is a blank page with save at the bottom.
I am hoping this is a bug. I use no advanced Time features and this has been included until this week.
Two customers processed on the first, as scheduled. Then they processed again on the 15th and I had to refund them. Today, I see one of those same customers processed yesterday. How do I fix this. Customers get really mad when you take money without notice.
two days in a row can't connect to bank transactions. No accounts are shown and the error message pops up before it seems to even try to connect. error message says we can't connect right now. both bing and chrome browsers. all other parts of the site work correctly.
how to change bank accounts money is deposited in
