QuickBooks Q&A

Hello, The connection between QB and American Express  has stropped  and I can't seem to be able to reconnect through Manage connections as I did for our current account. How could this be fixed?Thank you 

i need help regarding manage VAT problem. once i make refresh first time it shows 0 amounts. and once i do refresh again so it will show different amount. 

Hi, I wonder if someone can please clarify what VAT code I should be using when setting up the onesaas intuit app to integrate my Amazon sales in Quickbooks online?  I am a UK based VAT registered company who's sales are mostly in the UK so is it just the standard 20% code? I may be being completely stupid but I have read so many posts and blogs etc none of which make it super clear. Some clarification would be great!  Hopefully thanks in advance! 

In transaction report - pop-up "Try Modern View" and cannot do anything at all - look at, ignore it, scroll down the screen, refresh, or go back. I would just like to review the transaction report.

I don't want to claim all as business miles.

i have quickbooks from Play store so android. on invoice template theres no settings, theres no settings to customize template. I want to add deposit button as i only have discount on there

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I am using QB Online Advanced Payroll, and have been using QB payroll for many years.  After creating a pay run for the month of April 2021, QB for some reason starting applying thresholds to our employer pension contributions.  Previously, employer pension contributions were calculated as a percentage of the gross pay per month, and thresholds were not used to adjust the gross amount at all.  In the April pay run, QB applied thresholds (i.e. deducted £520 from the gross pay and then applied the employer pension contribution percentage to the resulting amount).  That is not what we want and I don't know why it started doing this.  I have also been unable after many hours of searching to find any way to turn this feature off.  Any help greatly appreciated!  Thanks

I want to re-register my Quick Books Premier 2012 edition. System want validation code and Customer number. l have tried to call UK quick books to no avail 

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I'm trying to update my credit card details and whichever card I use I get an error message 81624

I have been having this error message for months now. Never use to be a problem. I've tried everything, clearing cache, and checking user name and password is correct but QB online still fails to upload my employee contributions. I am getting really fed up with this problem. This is error message: We couldn’t upload 1 out of 1 of your contributions to NestSelect Employee Status to take action orhelp articlefor support.

VAT Surcharge transactions are unmatched on my transactions list. These surcharges were separate from my VAT return which had been recorded.I cannot record the VAT surcharge payment and thus I cannot match the transactions.

Hi,I have a metro bank feed that has been working for some time.  I have been having problems getting a new bank metro to work keeps going around in circles trying to authorise.  In the end I decided to delete the mettle account and re add it but by mistake I deleted the metro live account.  I re added that and now loads of duplicate transactions want reviewing.  What should I do ? Delete this new duplicate and some how restore the original?  thanks in advance 

I'm trying to set up the Bill forwarding email feature to reduce manual inputting of supplier invoices / bills. Lots of our supplier invoices have split VAT rates, (20% on Adults Clothing, 0% on Childrens Clothing).The Bill forwarding email feature doesn't appear to pick up on this and simply pulls out the Gross total and works backwards to calculate a VAT figure, meaning VAT is charged on the whole invoice. There are some things you can tweak on the "review" page, but it doesn't offer a split transaction with different VAT rates. As far I can see, the only work-around is to confirm the selected invoice "as is" and then manually find said invoice under the chosen supplier and edit it that way to add the split.  Has anyone else experienced this? Or is there a better way of doing it? Thanks in advanceJoe 

I have tried to reconnect few days ago and again today,but no luck. It says the same that it can take up to 4 days.

The Subscriptions tab in QB Online doesn’t enable me to update

I am  new to Quickbooks Online UK.  I'm trying to submit some overdue VAT Returns.  I managed to submit the first successfully last week.  Now when I try it takes me to a message which says "Update your VAT accounting periods" Take Action.  It also shows an exclamation mark & Take Action next to the return itself.  The only action it allows is to view a summary.  If I click on the Take Action it shows HMRC date as 29 and QB as 30.  What, where, how the heck do I change or update accounting periods as it is telling me to do?  HELP!  Quickbooks is frying my brain & testing my sanity.  Thanks 😥

Hi....When I print out the payslips our company address is not showing correctly - how can I amend this please?

I have employees in my list that I need to remove/delete, but cannot find a way to do this.

Surely paying HMRC VAT owed doesn't require a 20% VAT also?

I noticed last week QB had become very unresponsive. I book keep for several clients two of which have also reported issues.  Tried all the obvious things - anyone else got issues?

Is it possible to add the QBO User ID field to document templates so it can be seen who created the document e.g. estimate template or packing list template? Thanks.

Is there any possibility of defining my own accounting periods with in a fiscal year? I have been using Sage 50 for my clients and it lets you define your own monthly accounting periods once you set the starting date of your accounting(fiscal) year. Within a fiscal year you define 12 custom accounting periods within the range of the fiscal year. Is there any possibility in QuickBooks?? Is it planned for the future releases?? This is important for clients who has their own calendar. 

I'd like to add a couple of items of free text onto my packing list template. For example: Picked by:Approved by: The packing list hard-copy is used by warehouse staff to pick, pack and ship. This document will then be filed as a record for traceability purposes. How can I add this free text?