QuickBooks Q&A

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This tax rate has been active for years. I tried to copy an invoice today, and it alerted me that there was no tax rate on the line items. The tax rate in question is not available to select there, nor is it in the “Tax Rates” page any more. When I try to add it, I get an error message that a tax rate with that name already exists.

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Sales / customer / selecting customer detail does not give me the edit option to change name and email from my iPad why?

Our WSIB rate was reduced but I wasn't advised, so the amount owing in QBO was over-accrued. I know to do a journal entry so that the correct amount will show on the books but when it comes to reconciling the chequing account I can't figure that out as the amount that shows on the statement is of course lower than the amount owing and I can't match it. Suggestions would be appreciated. Thanks in advance. Liz 

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Is there a way to enter multiple time entries in bulk?  For example, numerous time entries for a job need to be reassigned to a different job.  In past I have done this individually, but wondered (and hoped) there might be a way to so them all at once!

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What are "payment accounts"

Hi! I have a question about how to input into quickbooks online a rejected e transfer. We e transferred an amount in April and it was rejected in May because it went to the wrong vendor. We later paid them via cheque instead of e transfer (paid them in May the day after the e transfer was reimbursed to our account). Normally I would just ignore the e transfer all together and exclude it from the books BUT because it happened in different months I have to include it in the books in order to properly reconcile with the bank. Any help would be greatly appreciated. Thank you in advance!

Hello, I have a bunch of bills that have been paid in one big payment using an attached company credit card/bank account. The payment itself is already in quickbooks but the individual bills have not me marked as paid yet. How can I mark them as paid without accidently double charging the credit card/bank account since it is linked with quickbooks? Thanks

I know that the direct deposit is set up and working because other employees are paid that way.

Why doesnt quickbooks let me subscribe??

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I'm stuck in a loop, my payment is stalled out. It says "Click the due date to upload the requested info. We’ll review it and get back to you within 2 business days."I did not get this email. Honestly I wish I listened to the reviews, this is exactly what they said would happen, this experience trying to get help from quickbooks is insanity. If anybody is reading this you are not doing a good job, I am cancelling this piece of sh!t once I get this sorted out. For the love of god, what the phuck am I supposed to do???

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I have a client that is not paying x amount of dollars. How do I show that I lost money there?How do I record that he isnt paying the invoice and therefore I am out the labour and material costsDo I do an account to write off bad debt and create an invoice or a credit memo?I am unsure how I can record not only that the invoice billed isnt paid now,it will never be paid and therefore I am at a loss for this job.

We are a construction company that takes upfront deposits before we start a job.  So I make up a Sales Receipt for the 25% deposit.  Am I supposed to charge HST on the deposit, or wait until I do up a final invoice and subtract the deposit from the total?

How come QBO does not allow to move around the order of columns in Transaction List for both Customers and Suppliers sections? This is available in QB desktop and I think this used to be available in QBO back in 2014-2018 (but I might be mistaken). See attached images of the columns I am referring to. 

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I have a customer that I am invoicing for new parts.However, I am purchasing some used parts from the customer, that will reduce their overall invoice.For example, new part that the customer is purchasing is $3,000 and the old part that I am purchasing back from the from the customer is $1,000. Would you generate the invoice with the parts of $3,000 on the first line and then credit $1,000 on the second line, resulting in an invoice of $2,000 to the customer.  Or does this need to be reporting differently to account for the purchase of the old part from the customer?

I entered employer deductions in employees account wrong and need help to correct those

QuickBooks has been withholding money from me, due to a payment I owe them. I have been trying to pay QuickBooks for a week, they will not connect me with the proper department.  They have sent an email with a phone number, saying I can pay that way, but when I phone the number I am sent to customer service and they won't take my payment. I am thinking of taking legal action soon, unless someone can help me with this situation.