QuickBooks Q&A

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I have used this exact process for months now and this is the first time the transactions disappeared. I checked all formats and they are correct

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i have tried going to my banks to download QuickBooks documents to upload, but those also have issues, either not going back far enough or pulling in random date ranges.

Hello, I created a QuickBooks accountant copy .QBX.  The accountant needs the password, but I wasn't prompted to create a password when i exported it.  I had them try our existing password for our current file, but that didn't work either.  any ideas how to get this file open?  Thx

manulife bank won't connect...have called the bank and they have quickbooks in their list of acceptable programs.

I started a new Quickbooks account and I want to import the history of my old account into my new one. This includes past sales and expenses as well.

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Vendor deducted from his cheque payment the  amount that he owed for a purchase of product

Hello QB users, I’m going through a truly terrible mess with QBO customer service. Their departments are completely disconnected, disorganized, un-trained, they are the worst!   Due to improper communication with customer service, they’ve sent me file to a super aggressive collections agency, I got a call back from a Debbie Tier 2, I unfortunately missed her calls, I got an email from her, case closed!! Like what?! I didn’t even speak with her, I’m unable to return her emails and when I call customer service they are totally incapable of transferring. After reading right now and seeing hundreds of businesses going through the same kind of things, they need to be reported to Canada’s consumer protection.   My case isn’t resolved and sadly it probably won’t be resolved anytime soon. Now I have to fight both quickbooks and a collections agency. With well trained staff my matter would have been resolved on day 1. I’ve lost time and money trying to deal with incompetence.   A

I have a user that does only Accounts Payable.  She used to be able to go into the vendor "Pay Bills", select the bills to be paid and adjust the discounts if using a credit to pay a portion of the bill.  Now she seems to have lost the permissions to do this as it says "You need "Edit" access under Invoice to perform this action".  She has create, print and report access in Purchases and Accounts Payable, Create access in Sensitive Accounting Activities, Create access in Changing or Deleting Transactions.  What needs to change?

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Any deposits with multiple transactions will not match...keeps saying..We couldn't Match the transaction(s) due to "Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again.". Check account mapping in advanced settings and try again.

I am trying to refund a payment from a client as they have cancelled and I am not having any luck finding how to do this. I cannot find anywhere that will allow me to do this on QuickBooks.

I am trying to refund a payment from a client as they have cancelled and I am not having any luck finding how to do this. I cannot find anywhere that will allow me to do this on QuickBooks.

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Our employees are part of a union. We have just been informed that we now need to send the employees accrued vacation pay to the union for distribution. (is this even aloud?). My question is, how would I adjust these vacation amounts to show the vacation pay going to the union each month? 

Building cabinets. I keep everything we buy in Item Lists, some are purchased for particular customers and allocated to that customer, but many are just purchased in bulk and then used without allocating.  I can't do really true product costing without knowing how much of the bulk items are used in each project.  So I converted the ones I needed to Inventory Items from Non-Inventory Items.  This database is 5 years old - QB took the quantities of the last 5 years purchases of everything I converted to Inventory and set that up in an Inventory Asset account with a value that is just not there since those items are long gone. So I thought I could change all the quantities to zero with a date of dec 31 2023 and that value would be negated.  Not so - now I have this massive value of inventory that doesn't exist showing in my books and I don't know how to get rid of it and start from 0 where I wanted to.  I know that changing from Non-Inventory to Inventory is not r

Is there an audit record I can print or see that shows changes made to employee records.  Specifically changes in payrates, vacation accrual percentages and so forth?  

We have already asked them to ensure that email notifications are activated in Workforce, and they confirm they are. What should we check next?

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Hello,  I have multiple bills that have been grouped together and paid. The payment is already in QBO so is there a way to get rid of the bills that have been paid without having to use the make payment button separetely for all of them? Or does it do this automatically? 

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