QuickBooks Q&A

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Nothing is there. They want me to start all over? What happened to all my info? They are taking another payment in 3 days. Payment for nothing.

The QBO Community Expert suggested that I search for an application in order to get the "kitting" or "assembly" functionality that QBO Plus doesnt have.    (The "Bundle" function is of no use to me.).   I sell my product kits through ECommerce and right now everything is a manual struggle.  Does anyone have any suggestions?

I have Quickbooks Online, recently i upgraded to Plus to get inventory capabilities.  We have launched an Ecommerce venture on a Shopify Powered website.  We sell products individually, and at times as "kits" .   I need the capability of selling a kit,  WITHOUT having the individual line items listed   ( i.e.  the "bundle" function, which is not useful to me), and of course when a kit is sold the individual SKUs quantities are updated.  There does not seem to be any way to do this in QBO Plus.  Do I need an add on application ?  Or is it simply beyond the capabilities of QBO and I need to do this manually? Richard     

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Bank Reconciliation problems:I have a Cdn $ and a US$ account.  When I have tranferred $ from the Cdn to the US, I recorded it as a transfer to USD.  I have then classified the transfer in as a transfer from Cdn.  For example, I tranferred 26k Cdn out of chequing to USD. This is classified as a transfer to USD in banking transactions. The amount I see in the USD account is a transfer in of 19k, the US$ equivalent.  That is classified as a transfer in from chequing.  Both transactions have been categorized.  But the Quickbooks balance of the USD account is 26k (the Cdn amount?!!). I have called the quickbooks helpline several times.  They can't provide me a solution beyond doing a journal entry to correct the bank account with a debit to retained earnings.   Has anyone else encountered this problem?  

How do I have QuickBooks include the PST (BC) paid on billable expenses on the invoice? I do not charge my customers PST (not registered) only GST, but I need to include the PST I paid on billable expenses on the invoice to the customer.

Is there a way to remove the Drop Ship field in the Purchase Order? We don't use the drop-ship option anymore, and sometimes our staff are using that option by mistake. Is there a way to get rid of that field from the Purchase Order? 

I have Manufacturing and Wholesale Premier version. I have seen videos explaining how Receipt Management works, and where to find it. However, it is not appearing where I am expecting it to. Is there an area where I should be enabling this? Thank you!

I entered the wrong bank account for expenses.  How can I change it?

what is the difference between these 2 accounts

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I run a photography company, and have just transitioned to Quickbooks Online. When I invoice, I charge clients on a per image basis. However, when clients get larger orders with more photos, there is a bit of a discount on the per image price. So for instance, at 12 images, it's $120 so $10 per image, but at 48 it's $385 so about $8 per image. I set all these prices by graphing out a point slope formula so everything is consistent as the orders go up. My question being, is there a way to put this formula into an invoice template so that whatever number of images I deliver to a client, I can input that number and will get the exact price on that line, or will I need to calculate it myself every time or have an entry in the services tab for numbers 12-48?

When I did the T4s for 2023, I noticed that Quickbooks did not take the right amount of EI for most employees. Most employees should have reached the max EI level but Quickbooks stopped taking EI just short of the max. I can't find any settings that are wrong. The correct amount of CPP was taken. Some are short by a few dollars, some by up to $25. All our tax tables are up to date. Why would it stop taking EI short of the max?

Hello, I have been using LOCATIONS for our different business segments. It is easy for me to separate the revenue and expenses by reclassing them to a location because our point of sale software does not assign a location. My question is, if I want to assign wages to a location, can I just make a journal entry to the account (salaries) to basically reclass it from no location to the appropriate location without it causing any payroll issues with W2s or tax deposits? Thank you

Wagepoint payroll journal entries used to post automatically (imported from Wagepoint). They aren't any longer, requiring me to manually create a journal entry.

I want to link my line of credit to my QBO feed.I already have my bank account and my credit card connected.I do a lot of transfers between them, so it would be time saving to have the feed enabled.Is it possible and what are the steps?I was told to connect it as if it was a credit card?thanks in advance 

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I am able  to print but not resend via workforce - which is preferable.

Our bank accounts have been disconnected for a week - the bank states they have made no changes to security logins, or our account.  Our logins work directly with the bank but not in quickbooks

I was on monthly filing and payment with Canada Revenue- I have been advised that I can now pay quarterly. How do I change that in QB?

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In 2017 two pay cheques were issued to an employee.  The cheques were reversed by the bank at the time, but this only came to light now.  The cheques have been showing uncleared in our reconciliations since then.  The employee's T-4 for 2017 included those amounts, but the employee never received the monies.  How do we now pay the employee the net amounts without making any changes to payroll and also clear the old cheques from 2017.