Other Questions

We purchased a MacBook Pro this year and three months later it was stolen. We are still working through insurance as it was not the only item stolen. I am wondering how to record this.The computer would normally be an asset that depreciates, but it quickly became a complete loss. Am I able to claim the full value of the computer as an expense and then when we have the insurance settlement, which will be significantly less than the theft value due to the deductible, we will claim as income. Or do I need to go through posting it as an asset, and then delete the full value of the asset as a loss, and how does that relate to the fact that the item has not depreciated.Thanks,Mary 

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Hello,I am able to upload a .csv file with 16 Journal entries. However I keep receiving an error "You must also click Save again to make this change that is prior to the closing date."So I have removed the PASSWORD requirement via Company/Advanced. It is set to "allow after warning"But I still get the same error no matter what I try. Any help would be appreciated.G

For some reason my transactions are showing a gap in transactions between July last year and June this year. I get transactions before and transactions after but jo I between white are the transactions I need to do our yearly company taxes. What the heck is going on?

Hi, I am wondering if it is possible to do a forced logout. The system crashed and quickbooks shut down while I was logged in.  I cannot log  back in as it tells me im already logged in.  and the admin doesnt see me logged in to log me out.  But when someone else tries to work on deposits, it says I am logged in (and i was working on deposits when it crashed) and they cannot work on deposits.  

We are setting up non inventory items with our sale price and attachments of part drawings which we manufacture. It's quick and easy to create a sales order by selecting the item, but the attachments are not being carried over to the sales order. We then have to search the item, copy the attached drawings to desktop then re-attach the drawing to the new sales order. This is a cumbersome step and i'm certain there is an easier way. 

In the mobile app, I keep receiving this error message "Unexpected Error  - QueryProcessingError: Electronic Money".  I am unable to do anything.  I then tried going to the help and chatting with a rep but I receive a different error while trying to do that.Any input on fixing the processing error?Thanks.

Transactions that were downloaded from Credit cards for example, includes a tax amount.  We need to have the tax get calculated automatically based on the category assigned to the transaction   

When running customer statements (QB Desktop 2022 Accountant Edition), the statements are showing the amount due as of the date the statement is printed, not as of the date of the statement even though it is set to show all open transactions as of the statement date.  How do I fix this?

I have dealt with Data services before. Received a call today, from them apparently.  Our online file is not updating.  Have to upload file and pay for support get it fixed?Totally sounds like a scam to me? 

HII used to be able to quick enter the date on invoices or batch entering transaction.  For example: 09/20Now it wants me to enter 2022-09-20Is there a way to be able to quick enter again?I use Quickbooks Premier Accountant EditionRegardsVanessa

Often have to order in or delivery product at a later date and need a way to track which ones have been delivered and which have not been. Has quickbooks developed a way to do this yet?

So an issue we have, I create a Sales order and add a "Service Call" line. Then i create an invoice and add "time" on the invoice side. But then it generates another service call line on the invoice. I click and delete my original line that came over from the sales order. But when i click "mark as pending", on the sales order side it does not sale "invoiced in full" because the lines don't match up with each other. I'm wondering is there a way too add the time on the sales order side before generating the invoice? Not sure if we are doing this the correct way or not. We can manual enter time in the sales order but then the guys time from QuickTime isn't link with that?  We use QuickTime for the guys to log their time to certain jobs.  Also another question. We have truck rates for 2 guys vs 1 guy. We can not set up different rates under the employee because next day they might be in a truck by them self's. How do we go about doing this for correct billing to ou

I have a client who is wanting to pay her employees at two different rates, one for day shift and one for night shift. We have the rates set up under each employee in QBO, but I need to know how the employee can clock in on the QB time app with the different rates. Is there a way for an employee who works days and nights to select the pay rate he/she is clocking in for?For example, Amanda works days at $11.50/hr but when she has to come in at night she is paid $12.00/hr. In the case she has to come in at night can she clock into the app using her nightly rate of $12.00/hr?

Where do I make a portable backup copy on desktop

I would like to split our current company into two separate company files - one for our construction division and one for our service division (we have been told that we are too big to utilize our current desktop version). Is this something that is possible? I know I can run financials from multiple companies so it sounded to me like this is something that is possible.  Just not sure how to treat vendors that are owed from both companies etc as an example.

I am looking for a report on quickbooks desktop that will show me all the payments made to one invoice.  This customer has been paying me over a year onto one invoice and I am trying to find a report that will show all the payments made to one invoice.  I have checked online and everything says transaction detail but that only shows the invoice.  I need to see all the payments made to one particular invoice.  I did not think this was going to be an issue but I have spent way too much time trying to get the answer that I need as the client is paying off the invoice and I need to see all the payments that have been made.

Yesterday things were fine, but now when I go to the Bank Feed, I see all the transactions, but none of them are matched, even though the corresponding transactions are in the proper account in QBO.  I'm able to match them by clicking "Find Match" in Bank Feed, then I have to select the right transaction type from the drop down, and adjust the date range to the proper date, THEN the transaction will show up in the list, allowing me to match it.  But I have to do this for EVERY transaction in Bank Feed.  What's going on here?  Is there something wrong with QBO suddenly, or am I doing something wrong?  Thanks for the help!

I want to add blank lines in between existing line items to make the invoice look less crowded and easier on the eyes, essentially make it look better. I can't find this options. Each time you save the invoice, it removes the blank lines. This is horrible.

I have a credit of 4,800.00 on my receivables and the vendor owes us 3,500.00. I would like to offset the two, leaving a vendor balance of 1,000.00. Thank you for your assistance

I have trouble fixing the mileage calculator. After I reviewed my business vehicle trip mileage which showns my total business kilometers is 9800km however my potential dections is displaying $0 dollar. Quickbooks not calculating the mileage calculator $0.57 for my KM. I appreciate if anyone can help me on this...

I was to issue another cheque, but not sure how to record it on QB

Our company had an owner briefly drawing a salary through payroll. Now, for a variety or reasons, we want to stop paying that salary (temporarily or permanently is not yet determined). How do we do this without deleting the employee profile or showing the employee as terminated? Thanks

I made a mistake entering credit card charges manually . I used CREDIT CARD Credits instead of Expenses. How I can fix it ? 

I have tried other accounts but receive the same error.