Other Questions

I have it set up where the bank will automatically record transactions in QuickBooks online. Then I will manually send over the sales transactions from our POS software. When I do that it will record some of the same transactions twice...the daily deposits, accounts payable and inventory items. What is the best way to solve this issue? 

I want to post bills as they are incurred and pay them from my tablet. I can't find the bills function though, only expenses. Is it possible?

Periodically, the connection between my host computer and my 2 work stations running Desktop Pro is interrupted. Every time it happens, I try to reestablish the connection myself, but am unable. I end up calling tech support and spend hours upon hours as they fix the problem. As I witness this, the fix is way over my head and very complicated. Also, every time this happens, I inquire as to the cause of the disruption and how I can make sure it does not happen again. I NEVER get a straight answer. We have a simple network with only a few users. We are going nothing to cause these issues. Why do I have to pay tech support to fix problems that QuickBooks create? That was a rhetorical question. The real question is: How can I fix this problem? This latest time, my workstation is telling me my house is not in Multi user mode, but if course it is...

We use QB 2020 Enterprise Platinum in multi-user mode. It can take up to 15 minutes for a bill to record.  Attempting to condense the file.  The company file is 450MB with 125000 transactions.  It runs for over 36 hours then fails with unrecoverable error code 19859 15058.  Under guidance from QB Support, the company file had been verified, then rebuilt prior to attempting Condense.   First time through I tried to Condense anything more than 2 years old.  Second time through I tried to Condense only 1.5 years of activity (low transaction count).   Support was unable to explain what the error code means and went on to state that Condense function is not supported for troubleshooting, which left me dumfounded.  Can any offer any insights regarding the error code, or insights how I can effectively condense the data?  Any help appreciated. 

Hi I'm trying to migrate two companies from Desktop Pro 2021 Release R4P to Quickbooks online. Both are coming up with the same message ' you need to update your software to access your intuit account here'. However automatic updates are on and when I check on updates, it's showing that it's checked and nothing new downloaded. So how do I get the migration to happen?   

I am currently running QB 2019 Pro for Windows Desktop. Usually every 3 years I buy the next version from Costco and move merrily along. Well, like most everything, that has changed. I wasted a few minutes with the QB sales chatbot to no avail; total garbage experience there. So, some short answers please? Does QB still offer a Windows Desktop version that is NOT subscription based? If so, what is the latest version and how much does it cost? Is there an upgrade discount for previous owners? If no more Windows Desktop version, what is the conversion from Desktop to QB online like? Nightmare or sweet dreams? I only use the very basic features of QB, sales receipts, bank account register, reporting, and I have a subscription to QB online payroll. Please advise.

Trying to print letters and envelopes to vendors and QB can't find the file that those templates are stored in. This has been going on for over a month now.  I called QB for help & was on the line with them for over an hour and nothing was accomplished.  They were supposed to look into it and I've heard nada.

It's been months, and for some reason, Intuit can't figure out how to not break products across multiple pages. Also, the margins in the new template are around 0.1 inches, and there's no way to change them. Is anyone else dealing with this?

I started my business 11/04/2022. I paid for some expenses with my personal credit card before I received my business credit card. How do I enter these expenses show they show paid with my personal credit card without linking the card? I do not want all of the transactions on my personal card pulled into quickbooks.   Thanks, Mandy [Removed] American Physician Services [Removed]

I have Quickbooks pro 17 will it work with Windows 11 pro 64 bit

I want to import my quicken data for 2022 into quickbooks online.  I was talking to QB and was eventually transferred to (apparently) the wrong department and ended up no where!  Support is closed today ( and perhaps tomorrow).  currently I believe I have the file as QXF.  I can not see how to upload into QB online.  I did try /use the converter but not see "convert it!" but the conputer showed it doing some thing wiht the file

Hello All,  I've been importing to a credit card from downloaded bank transactions in the past.  All of a sudden when I select the credit card for the import to download, QB wants me to create a new credit card and won't put the download into my current credit card.  When i enter a new bogus credit card the download takes place.  I deleted all the transactions to that card and tried my regular card again.  I asks me to create a new card.  I also can't now get rid of the bogus card from my list of accounts.  It says it has transactions against it, which it doesn't.  Have verified and rebuilt data but still can't get rid of it and can't import into my current credit card.  Solutions?  Please.  Much appreciated. I need to get this done.

I would like to know if it's possible in Quickbooks Enterprise Desktop 2022 to do the following:I am using the Mobile App to "Snap and Upload Documents".I am then Adding the Document to a Customer (in the Customer Center - I am clicking on Customer's name and attaching it on the Customer Information screen).THEN, when I'm ready to invoice my customer for these materials costs, I want to be able to take those documents and move them from the "Customer" over to the "Invoice" as an attachment to the invoice.  Basically, what I'm doing is uploading/adding copies of my vendor invoices for materials that I'm tracking, so that I can bill the customer at some point in the future for those materials.   I don't want to have to try and find them in the Document Center and re-attach them when it's time for me to prepare an invoice to my customer.

I have been searching high and low for an answer to this but have come up empty handed. When writing a new check the "Print Later" button is automatically checked, and when unchecking this, it brings up a check number that I has already been written. (Example: currently I'm on check number 1800, it brings up 1795). Even after manually typing in the correct number, the next check still reverts back to a previous check number (although it does go up a number, yet still not the correct one). I am in fact printing each check after it has been written and have been fixing the check number in the print dialog screen.  Any insight would be greatly appreciated. 

Why does Intuit make it so hard to get competent customer service... or even just reach someone? I was trying to order a subscription to QBSE, but got an error that my card could be processed. Never mind this is the first time I've had an issue with it. So I tried logging into my account and clicking Help. However a box keeps popping up that blocks me from doing that. So I tried scheduling a call with a salesperson. I told her my situation. So she transferred me to a CS rep and I explained again. And got transferred to another rep and was asked to explain AGAIN. At this point I'm so done with Quickbooks. Hopefully someone reads this and figures out how to get their stuff together.

There was payroll prior to the company switching to QBO, how do I add that to the generated T4s

This is a bit odd, and it happened in the middle of typing an invoice, so I feel like maybe I hit a combination of keys that changed some setting.While typing an invoice, I enter the part number and hit TAB.  Instead of going to the next field, it goes to the next line (the part number info gets entered, with quantity defaulting to 1)If I press the up arrow to go back up to the line I'm trying to enter, I can now tab across normally, entering the quantity and any other info. Is there a way to make my TAB key go back to just being a TAB key, instead of acting like an ENTER key?

I can not get an error to clear for medicare company in an employees payroll history even though it is showing a red zero. Please help me fix this so that I may go onto running a scheduled payroll. I have tried several support calls with no success. The amount calculated and the amount paid match, and it zero's out but it zero's out with a "red" zero which is resulting in an error code still and not allowing me to finalize the payroll history. 

How can I check email status on QB Online?Can I have my email send invoices?

Can old unused inventory items be archived or hidden in reports? If so, can they also be restored in future if necessary? Thanks so much!!

Is there a way to default transactions relating to a specific customer to always use the same class? It would save a TON of time if every entry did not need to be mainly done. Thank you in advance for the help!

Hi,  For the last 3 months I have been getting an error when sending pledges/invoices to customers. I can create the pledges, but when I go to send them I get this: We couldn't send this email.An error occurred while sending this invoice, please verify email information and try again. Our bookkeeper can send the emails on my behalf but for some reason I cannot.  I have gone into the company settings and deleted, then re-entered my email in the Company Settings. I have gone into the customer accounts and re-entered their emails. Nothing it working. Any suggestions?

I got AMEX credit card. Later there is twice fraud so I had to set up a new account but I want to merge from old to new to save my reconcile. It messed me up before but my CPA solved it for me. I had not seen my opportunity how it works and what CPA did. I want to learn myself. Can you help me out?

Thanks in advance for the help.  This business sells properties to investors. The properties are set up as inventory assets (they do NOT use QBO inventory function or invoicing to record a sale).  A separate system that does not sync with QBO is used to track investor transactions, so when an investor buys a property it is recorded in QBO like this:  a JE to CR "inventory" and DR COGS.  A deposit to the Sales account to record income. The investor has up to ONE YEAR to exchange the property for a different one.  It can take several months before they get a different property.  So my 1st question is what is the best way to record putting the returned property back in inventory and give the investor a credit (a liability owed to the investor) for the full amount paid which will be used to purchase the replacement property?  (remember, they don't invoice to sell a property). My 2nd Q is:  If the investor has a $75K credit and buys a replacement prop

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