QuickBooks Q&A

We are a tiny business (3 of us) none of us are eligible for workplace pension and are marked as such in the payroll system. When I now try to pay a small bonus QB flags up message saying must enroll into Work place pension. I have no idea whether we have been migrated to Core payroll from standard - communication seems a tad thin on the ground -  IAdditionally the bonus is flagged as not being eligible for including n Work place pension calculations - Is this yet another QB glitch or am I missing somethiing

Hi. I run a small village store and want to offer my customers a cashback facility. For example, they purchase goods valued at £10 and ask for £30 cashback. So I give them £30, and their debit card is charged for the total of £40. The cash I use is from sales made throughout the week, so will be recorded as business income.So how do I record the £30 cashback in QuickBooks please?

The issue was first noticed last week and reported on Friday. When exporting a report to Excel there is no data contained within the report. Having spoken to support just now as the fault remains, I am advised there is no known repair date which is a huge concern. This is now business critical.

I made a customer invoice in usd , they paid us in usd but we ended up refunding them and the refund was done in eur equivalent.My issue now is how do i make the refund receipt as the system keeps giving me an error message **The currency of the account must either match the transaction currency or be your home currency** Please  help...

We recently experienced a case of fraud when a customer made telephone payments via debit cards.  This resulted in a chargeback fee from our merchant services provider and we are subsequently 'taking the hit'.  How do I record the chargeback in QB online?  Do I process refund receipts for the transactions so that I can recover the VAT content of the initial sales?  The monthly statement from the merchant provider shows a separate chargeback for the total value which will be debited from our bank account.  I'm not sure how to cross reference the chargebacks with the lost sales.  Can anyone help?

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Hi i have a hmrc rejected vat return error in my quickbooks online, i have called hmrc and they say there is no error on there side, and they have not recieved my vat return to reject it. this is a internal quickbooks error and i would like to know how to solve it. 

I cant believe you cannot Hold or place a Purchase Invoice in Dispute on Quickbooks! it needs to add this ASAP!

Need help with1. Ebay payouts transactions 2. Self assesment 3. Ebay return and refund transactions

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the latest update i got yesterday from QB Team Sent · 6:48 PMWella lou M.WOh, alright. Upon checking the account, I can see it here that the account was attached to an investigation, and it has already been closed. However, the account is under your accountant billing and you need to ask the accountant to open their firm account and then go to subscription and billing and look for your business name and resubscribe payroll and he/should be able to resubscribe the account as the payroll has been completely change to Core Payroll.”””””” 

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i cannot run the payroll evry month

Hi, I hope you’re well.i was wondering if someone could help me access last years figures from an expired account?Thanks

Can you guide me about the steps required to enable tax code change notices in QB advanced/ bureau payroll. I am unable to find notifications on QuickBooks when tax code changes for employees. 

I would like the physical stock worksheet to only show products that have a non zero amount.  The worksheet is cluttered with many out of date products.

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We have just been moved to core payroll today. I had some notes attached to the original payroll which are important. They are nowhere to be found. I have the payslips, P60s, reports etc. but there are no employee notes.Where are they?

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how do you do 53 week pay in 2024

I have contacted support and they told me to contact my accountant, which I did. Their side is showing GBP. So they contacted support their end but could not see any issue, they have then said they need to talk to me directly but I am unable to contact them. Any ideas as this is preventing me from using quickbooks almost in it's entirety now

Does anyone know why it's sometimes (like right now) seemingly impossible to log in to QBO. Having finally  got to - and through - the password screens and selected the company, I just get the endless spinning green dots. I have hardly any other apps open on my PC, have restarted, have good internet connection. But there are some times when QBO just won't load. Then, next day, all is fine. It's so frustrating. Any ideas?Using Chrome on Windows 11 with no pending updates.

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Is there a way to pull a report that shows Bundle SKU, Quantity Sold, Dollar Amount Sold?  I was able to pull the Sales by Product/Detail report but it is missing the sales amount.  I feel like I'm missing something simple.

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