Payments

HELP - I have medical bills that need to be paid and Quickbooks online will not let me access or transfer my money to my Chase bank account.  It is stuck in my Quickbooks checking account because to verify it, I have to get a text on my cell phone which is not working. I am using another cell phone and they told me to add that number to my QB account online, BUT,  they said I had to send a fax saying I have a 2nd tel number, then today I was told they never got the fax. The process has started all over again today - more of waiting and waiting and more wrong info from QB. Even this email is exhausting and more time.I spent hours on phone last week with QB support and they did not help at all  and now it has started all over again. Giving me conflicting info from one help person to the next.I never wanted the Quickbooks checking account but it got attached to invoices I sent customers. I want to cancel my subscription and go to another company. This is illegal, They

There is a too long period when you are transferring MY funds to me?

Our business is new to using QB Merchant Services. We are encountering a few issues but right now the most concerning one is that payments are being put into "Receivables - Other" rather than "Accounts Receivables". I cannot figure out where to change this so they are put into the correct amount. We are fixing the current issue with a Journal Entry but would like a permanent fix. Thank You. 

I have 3 charges of $750 that were third party fraud for services done to home. Realized it was fraud once homeowner came iut and said they had not hired anyone to do work on home. Started a payment plan with intuit to pay back deposit charges already paid to me but intuit did not abide by payment plan already in place and pulled $750 out of my account 3 times now, only one has been reversed. Called merchant services and no one is of help, why is intuit not abiding by payment plan? Very upset, about to juat go with Oracle NetSuite.

How to get CC payments to rerun through the correct deposit account. I had to change my account due to fraud & several payments were still trying to deposit into the old acct number

On our invoices items often allow us to plug in and put price then description goes blank.  Anyone else dealing with this. We came to QB to streamline our invoicing/books and it seems they care less about us the more we pay them. Been a very painful experience. Please make your voice heard and upvote as we are really fed up with how little QB cares about us.  Thank you.

So when I want to duplicate a transaction but change the date and amounts I click on edit and a box should pop up at the bottom with the More option. Then I click on copy. This works great, but doesn't always work. What do I need to do so ?  I could use a saved form to use, but I don't know how to do that.  

We do not want to use QB as a payment processor. They have kept ~$900 of our clients money in escrow for over 2 weeks now with 0 care or updates. Then once we removed payments they bombard us with a repeating ad for their payments after each invoice. We literally pay for the highest tier service possible from QB. We have to log in and log out after every single invoice because this pop up does not go away. a) We have cleared cache, used multiple browsers and incognito tabs.b) Why does quickbooks bombard its loyal customers paying $100+ per month with ads they can't remove? Please if you have been treated like your time and business does not matter by QB make your voice heard. We have been treated so terrible that we really hope others stand up with us. Thank you. 

Hello. I am relatively new to bookkeeping and a basic level QuickBooks desktop 2022 user. Our QB is not connected directly to our bank and we use a 3rd party merchant service (Authorize.net). We received a credit card payment for a one-time service from someone who is not a usual customer so I entered the transaction as a sales receipt instead of an invoice. Several weeks later I found out they were quoted the wrong amount and now I need to issue them a partial refund. I already processed the refund through Authorize.net but how do I record this in QB? Thanks for any input.

Hello, I need help with the transactions "Find other matches" function. I can't resolve the difference from this month (from November 3 or 5), an error message occurs: "Something's not quite right An unexpected failure occurred." How can I fix this? Is this your internal bug?

I received a credit card payment and it deposited into my QuickBooks Checking Account (which I didn't know I had.) I need payments to go to my business checking account. And, I need to transfer this deposit to my business checking account and can't find how to do that.

p.s. there is money in the account.  I'm guessing it got flagged because it thinks something spammy has been charged. But nothing odd is happening on the account.  Please help!  Quickbooks team - - you need to have some way to handle typical banking issues on the weekend!

Hello, I have tried the Intuit support twice to no avail… hopefully someone here can help me. I invoiced a customer, who chose to pay via Zelle.  Unfortunately, the customer paid via the Zelle option provided by Intuit, which requires a QuickBooks Payments account.  Since I do not want this, I chose to not set one up. I started receiving emails stating that the funds would be returned to the customer, unless I opened a QB Payments Account.  Great, fine by me.  However, weeks have past and the customer has yet to receive the refund. QB Support directs me to Zelle (like wtf…). What can I do to trigger a refund?  Is there a way to get in contact with anyone at Intuit that can actually help?  Their support is truly, remarkably, astonishingly poor.  Thanks in advance

Has anyone had issue's about posting a payment on account on a client workstation and the payment not posting to the server or data base.  If a customer pays their account on the client station, then charges another sales receipt on  a different workstation, during the same day, sometimes the payment will not show up on the account.  This has happened several times, a glitch maybe,  can you help me with this issue please?

I work in the senior services industry. In the communities where I work, another service provider company (the Sponsor) may pay all or part of the program cost for me to work at the community (the Client). When the bill is paid by the Sponsor and the Client - how do I tie the two together when invoicing? One invoice? Two separate invoices?Thanks. 

I am trying to setup an account with Intuit to accept credit cards.  I have been trying for 3 days.  Each time I enter my information it says "Something doesn't quite look right.  Try again later".  After trying this repeatedly for 3 days I finally received an email from Intuit stating that I was declined because my credit score did not fall within the 501 to 990 credit score. My credit score according to this email is 3.  I have excellent credit and went to Experian and verified all three credit scores.  They are all above 750.  I cannot seem to find any help within QB's to get this resolved.  Does anyone have any suggestions on getting this corrected?

Is anyone else having trouble with this service lately. I try to get my deposits and it just keeps spinning.

CUSOMER PAID ON 2 SEPRATE INVOICES BY CC ON 2 DIFFERNT DATES. NOW I NEED TO REMOVE THE PAYMENTS AS IT WAS DISPUTED NOW OUR BANK SHOWS THE AMOUT WAS DEBITED

I have an error saying that the Direct Deposit for contractors exceeds the current dollar limit for a single payee and cannot be processed.  However, it is lower than the one I sent 2 days earlier.

Can I speak with someone

If I void a check that has been written to be applied to multiple invoices, will the invoices go back to unpaid status?  I have credits that I should have applied from the vendor, and would like to re-write the check to apply those credits. Thanks!

I am preparing statements for a small biz preparing for merger. The books were kept on paper on a cash basis. I am digitizing and converting to accruals including inputting historical invoices, then matching them to cash transactions. Bank feeds will not go very far back as far as Transaction data. Now, I have a historical entry to make on a bank account that cannot feed transaction information from 2020. In this case, a batch deposit  was made which paid down multiple invoices. I would normally "receive payment" on that invoice and QBO will generate the entry on the Bank Account selected, but only for the amount of the invoice and separately. If this is done for multiple invoices, I cannot "truly" reconcile from this point as there will be multiple entries that total the single transaction on the bank statement. ***Please before commenting, this type of entry is made *without* the use of the bank feed menu and functions, it is only a register and Invoice Menu funct

Why does the payment reminder function keep sending the same invoices that were already sent? I have the schedule set up in 30 day increments from 60 days. Within the same week Quick Books will add the same invoices to the reminder list that I am supposed to send daily. I keep a spreadsheet of the aging report and have been tracking what QB puts on the list for reminders and the same invoices are being set up to be sent. The list does change daily but a large portion of the invoices on the list were already sent that same week? How does QB determine which invoices to send and why are there duplicates that were already sent? 

I've been searching for a way to change the existing pricing of line items and modify the descriptions I created when I created the line items, as well as remove some out-of-date ones, but I cannot find where to do so. I don't know if I'm searching the correct terminology, or if the feature just doesn't exist?

I am having trouble issuing a refund with QB online. The customer made a purchase with a CC last week and when I access their invoice and click "more" on the bottom, the option for refund does not appear. Just "Copy, Void, Delete, Transaction History and Audit Journal." We used the QB software to input and pay using their CC. Is there something I'm missing? Thank you.