QuickBooks Q&A

Intuit QB Payroll Monthly Per Employee Fee Usage Fee??  What is this for?  I paid for the yearly subscription.

I have used Quickbooks for YEARS, but my company decided to go to Quickbooks Desktop on the advice of a new CPA.  I didn't like it at all, but the help desk suggested I switch to the desktop view since it would be more familiar to me.  Which it is.  However, I don't see how to enter a vendor credit using the desktop view.  On desktop, you simply clicked a radio button in Enter Bills.   It is very frustrating to have to switch just for entering credit memos.

For QBO Advanced, I need clarification on this: {Effective February 26, 2024, Intuit will limit the ability to restore company data to within one previous calendar year. Backups that are older than one year will not be retrievable by the company.} Specifically, I want to know, will data older than one previous calendar year be lost forever if I need to restore a backup?

Show me how to back up a qbo company file

Several times in the past week I've logged in as admin to QB Desktop Pro 2021, and I get the pop-up saying "You haven't logged in to your Intuit account for 89 days." It's annoying enough to have this useless message every 89 days (since there's absolutely no value in signing in), but at least stop presenting it every two or three days.

I am looking to print the 941 form for an audit. It looks like all of the previous help on this topic was for a prior QBO version. How do you print the quarterly 941 form in the latest version? 

Has anyone experienced something strange where, while batch modifying classifications in QuickBooks, the customer name randomly changes to another customer's name? I've encountered this issue twice in the past few days—once with a customer and once with a vendor bill. At first, I wasn’t sure what was happening, but now that it has occurred a second time, I know for certain that I didn’t do anything else besides modifying the classification and location.

One of our users tried to upgrade to 2024 from 2023 a few days ago and got a message that there was not enough disk space to do the upgrade. The message  "Insufficient storage for upgrade. to continue clear space in the drive where the current version is installed"That PC has 108 GB free disk space.  The data files are on a server with 336 GB free space. What is the work around to get quickbooks to see the free space ?

My monthly autopay increased without notification. AI not helpful.

I am using Online backup and restore. In the user section it prompts me to access either Google Drive or Dropbox. I have run through the process several times and the link is not created. How can I get this fixed? There are multiple QBO back ups on the Intuit system but I want a local backup as well.

Can I share one data file stored in the cloud to open and use from two computers? I use the Quickbooks Pro for Mac desktop version and have it installed on a work computer. I would like to install it on a second computer at home. Quickbooks would never be open simultaneously between the two. I would like to store and use the file within a folder located in my Microsoft One Drive account. This way I would not have a data file or backups stored locally and would not have to transfer back and forth.

 QuickBooks Checking, marketed as a comprehensive banking solution for small businesses, is essentially a white-labeled service provided by Green Dot Bank. This partnership has raised concerns due to Green Dot's reputation and the nature of its financial products.Green Dot's Financial Model:Green Dot primarily offers prepaid debit cards rather than traditional checking accounts. These prepaid cards function differently from standard checking accounts:Limited Banking Features: Prepaid cards may lack essential banking services such as check writing capabilities and may not support certain types of electronic transactions.Fee Structures: Users often encounter various fees, including charges for card activation, monthly maintenance, ATM usage, and balance inquiries.Absence of Traditional Banking Protections: Prepaid cards might not provide the same level of consumer protections, such as overdraft facilities or fraud dispute mechanisms, that are standard with traditional checking accou

I'm using EA-37 barcode scanner . It was working fine until 4 months ago when I had to update my quickbook Enterprice.Now when I creat Invoice and using my barcode scanner still working fine, until when I want to scan one item twice ,then on quantity instead of showin 2 it shows 9 digit number.As long as it is one quantity there is no problem. But if I scan one item twice it shows large number on quantity section.Do you know what is the problem?

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See the attached for the popup that won't go away.   I try to select maybe later which doesn't work.   I open it to look at the info and then close it since I am not interested and it still doesn't go away.   It blocks part of my screen and is very annoying.   How do I make it go away permanently?   Thanks in advance for your help. 

I have a Chase credit card account that has two cards. One card (Monica) is the main card. The second card (Dennis) is an employee card. Quickbooks does not track these properly. I've done some research to try and figure out a solution but I need help. I wanted to just remove the main card since it isn't used but then I realized that Quickbooks is only pulling the bank balance from the main card. What is the proper way to handle this? Is there a way to properly handle both cards? I noticed that even though Monica's card isnt being used, it is using the bank balance and applying all payments to that card, even though the transactions appear on the employee card. I saw a video on youtube where it says I could create a new account in chart of accounts and then move both cards under that account. That made sense. However, I am unable to complete what was shown in the video becauase I get an error saying I cannot make the main card a sub account because it is already in the bank feed.

I have a small tax error I can't seem to figure out. I created an invoice for $8,410.98 + $883.15 (10.5%) sales tax for a total of $9,294.13. In this invoice there is a line item credit of $126.36 for a non-inventory part (income account) that was returned. Our books are cash basis What confuses me is when I pull a Sales Tax Liability report that includes the date of this invoice, this invoice is increasing the the tax collected by a weird amount ($11.85). This is weird amount because 10.5% of $126.36 should be $13.27. 1.Why is this increasing the tax liability on the creation date rather than the payment date (Cash Basis remember)2. Why is it a weird amount? What am I missing?

Does this application have a time limit for each sessions?

Hello -  I am setting up a 401k plan with a match of 100% of the first 1% contributed by the employee and 50% of 2-6% contributed by the employee.  How do I set this up in payroll?

Can QB please fix the printing checks feature so we don't have to click 4 different times to print a check then click to open the printer window and again click to print? It is so time consuming to navigate printing. And while you're at it, put the print signature feature back in the program. For a company that markets itself as efficiency, there are a lot of inefficient uses of software. Like constantly having to click to close advertisements in the software I pay for so I can use the software and not have huge header bars and windows trying to get me to buy something more. If I wanted that, I'd go find a free ware version for accounting and waste my time there.

Hello,I am new to QB Accountant and have been looking for comprehensive reference/training material for the program.  I see lots of individual topics discussed in both articles and videos, but nothing where you can look up a broad range of information that will explain a whole topic, such as sales or expenses. It doesn't have to be a QB product, although that would be definitely preferable. OK, I can tell I'm not explaining it well, so I will just come out and say it.  Is there anything similar to "QuickBooks Accountants for Dummies", although I would definitely drop the "Dummies" part? Thanks for your help! 

I got an email warning that my subscription payment is coming up, and to make sure I have a current credit card on file for my payment method. So I log into CAMPs to check, and only the 2007 version of QB is shown.Then from the drop down menu under my company name I see there's another company name with slightly different spelling. This one shows versions 2011 and 2015.That's it. No other company names, nor any mention of the 2024 version I'm using now (or the 2021 I used previously)There's a box to search by License Number, but it finds nothing, even though I've triple- and quadruple-checked that I'm entering the correct number.I'm pretty sure my credit card is current, so I'm probably okay for now, but this will soon become a problem if this isn't fixed. For the amount QB costs us, their products should as least work...  I remember when we BOUGHT Quickbooks Pro for around $150, and the payroll updates cost $79/year... (he sighed wistfully)So what do I do now? Is there a phone nu

Has anybody been able to upload pictures using QuickBooks mobile to QuickBooks Desktop?I am able to snap a picture with the mobile app and upload it, but it does not appear in our QuickBooks Desktop document center

Hello, apologies if this is a second post but I changed the username from the former bookkeeper and I can’t find the post. The last bookkeeper incorrectly recorded two “payments” to the credit card as credits rather than payments. I have no idea how she reconciled statements and didn’t catch this but she did something. I’m trying to unravel this mess, but not sure the easiest method to fix. The payments due are showing up in my pay bills window. I have confirmed we did make the 2 payments. Can I void these credits and make the payments dating them correctly? thanks!