QuickBooks Q&A
Recently active
Original commenter did not share additional details
I wonder if this function has changed recently. When there was a credit note and an outstanding amount on a bill in the same amount, I could offset them by clicking on the mark as paid. It showed the amount paid is $0.00, which is correct in this case.Now I keep getting this message:
I use QuickBooks Online for my company and my clients. I can turn on late fees in my client QuickBooks online books, but unable to in my company/proadvisor books. I contacted support and they were unable to correct the problem, so they recorded the process, which took hours, months ago, and now I get an email every 2 weeks stating the engineers are working on and they don't expect to have an answer for another 2 weeks. This just goes and goes. I asked a rep, a "Intuit Small Business Solutions" rep, which apparently was only reaching out to sell me more products, as if I don't already use enough Intuit products, but he said he looked into and that this issue was "across the board so not a general fix". My question is as follows: are any other proadvisors not able to turn on late fees in their Online QuickBooks?
The issue is when the other 3 users are working they receive the error (attached). Their QB will freeze until I log completely off and sometimes I get kicked out in the process. It is very frustrating especially since one of the main users works from home and on the road. We have tried everything to stop this glitch from happening. I have spent countless hours on the phone with customer service. We have had QB rebuild the company file, verified only the server is the host computer, created a completely new user for myself, paid a 3rd party to start a new company file ($3,000.00), paid IT company to redo our network and verified that all the computers on the network have the correct requirements. I have emailed the developers as well and our CSR several times. His final suggestion was rebuilding the company file and still we are having the same issues. Has anyone found something other than what I have listed that is causing these issues.
I have a check that was issued last year and need to void in this year. I want to know whether journal entries will be generated by QuickBooks desktop 2024 system. I also want to know whether i need to change original issue date of the check. Thank you.
Welcome to our Ask Me Anything event with talented product expert, Connie. Connie is excited to be here today answering your questions on QuickBooks Payroll and all of its capabilities.She will be here live from 10am-12pm PT answering your questions in the thread. Here’s how to participate: Press Join the Conversation to log in to the community. Once logged in, press Reply. Write your question, feedback, or idea as your reply to the post. Press Post to submit. Keep an eye on your notifications, or simply refresh the page periodically for a response from Connie*We announce these events a few weeks in advance under our Webinars/Events page, so check back there for next months as well!*
We have multiple employees working on several projects. With the new invoice system, I am no longer able to select all billable hours on a project. I have to click on each employee, for each day of the billing period. This will make my invoices 15 pages long!
I just need a map of which field gets put in what location on a check. And what control I have over those choices.
I can't change my password in QB Desktop 2021, it gets stuck and as a result I cannot open any of my company files. I last opened these files August 2023, and I did download the newest version of QB desktop from the mac Appstore but there is no way to somehow open these company files, there are no options. Please help!
Anyone know how to fix this?
Year End Guides to Check Out: QuickBooks Self-Employed Annual Tax Guide QuickBooks Desktop Year End Guide QuickBooks Online Year-end Guide QuickBooks Time Year End Guide
What do I all need to do if an employee's payroll deposit was rejected through direct deposit? What all needs to be done to ensure everything in my QB is correct and the employee is paid? Let me explain the situation:I ran payroll on Sunday, Wednesday employees pay amounts were removed from my account. Friday, employees are paid through direct deposit. However, I was notified on Thursday night that one of my employees had changed banks and that the direct deposit information I had in QB was not accurate, so I quickly went into that employee's data and updated the direct deposit account information. I was hoping that potentially she would get paid to the updated account. However, I was notified she didn't receive a deposit. I checked my account for the past 4 days and it is still showing up as a debit and not credited back since I did get an email from QB stating the deposit was rejected and funds would be returned within 5 business days. QB is stating I can issue her a paper check
Good morning Quickbook Community. I have a small balance show up for KY Unemployment in my payroll section for a prior quarter. I assume from a rate change. I have manually made payment and attempted to "Mark as Paid". A prompt appeared and instructed me to contact Quickbooks. I cannot find a way to contact. Any advice to correct this issue or a way to contact will be appreciated
change quickbooks billing method
how do I perform an external backup? Auditor requirement.
Seems like i have this error requiring me to "This action requires window administrator permissions" and this has never happened before since I'm using this computer. secondly, error appears when i open the company file saying A possible reason for this may be that you don't have read/write permission for the files under the folder where the company file is saved. Obtain permission and then try opening the file. If problem persists, contact support and provide with the ff codes (-6189, -308)(-6189, -77) We havent done anything or changed anything other than shutting down the computers without closing quickbooks at times or logging out. When we login the previous backed up version of QB, i have no problem logging it.
Customer gave us a deposit but no invoice was created at the time. Two months later he has decided to place the order, I have created the invoice and added the services. Can you please provide steps starting from the Deposit and adding the credit to the invoice.How to enter a deposit that will be use in the future?After invocie is created to invoice the customer for the service how do I apply the credit?Thank you in advance.
Our church has a loan. It happens to be no-interest, which should make accounting easier. We use a P&L Budget to report on Budgeted expenses vs. Actual expenses through the year. One of the obvious expenses is the payments on this loan. I've set up a Long-term Liability account as the QBO Help says to do. I have found Help info that says you can add the Liability account to your budget, however, that account does not show up in the list of accounts on the Budget, and I can't see any way to add it. I'm pretty sure if I credit a payment to the Liability account, I can't also credit it to an expense account. This seems like a fairly common situation. A payment on your loan is an expense that you have to budget for. How do I do this?
I'm wondering if I can use 2 Quickbooks Online(one for testing, one for production) with one EIN. We are planning to run our own order management system and are building a 3rd party app to integrate with Quickbooks using Quickbooks' API. I want to use the test version to check if the data from our own sales system is connected well, and the production version for actual operation.We are using sandbox internally, but we can't check the connection with the actual payment data in the sandbox environment, so we are planning to use the method mentioned above. I would like to know if this is possible. Thank you.
I am fairly new to QuickBooks and I’m trying to pay my employees a bonus for Christmas. Can’t seem to find the area where I do this and I don’t have the tab that says unscheduled payroll. I’m using the 23 version.
Hi, can I write the check again after closing the tab?I was running payroll and on the last step, it's asking me to write the check. I closed it assuming that I can come back and write the check later but I don't know where I can do that. Do I need to void that payroll and do it again?
