QuickBooks Q&A
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I cannot seem to change the paystub email template. Currently it states "Thank you for your business. We appreciate it". That's all. And this message is not even in any of the templates. It does not state how to open the attached paystub file. The Basic Paystub template that came with QB as well as my own template state how to view the paystub. I've spoken with a QB rep that could not figure out and suggested escalating this to their Data Services Team. That would require handing over my company file. As you can imagine, the file contains a lot of confidential information that cannot be shared with just anyone. I've searched Google and this forum with no luck so far. Does anyone have any suggestions?
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is there a way to print account and class on voucher checks quickbooks online? thank you
How do I match a bank withdrawal in QuickBooks online that is a both a deposit and payment?Basically, I had a withdrawal from my bank account. The negative amount actually is three different items. One refund and two invoices being paid. I cannot seem to figure out how to properly match this to the proper items within QBO.I have gone into the transaction and "split" it but I cannot apply the fund to the invoices being paid. If I go into the invoice and "receive payment" QBO thinks I am going paid twice and my numbers are off.
I already canceled the payment but still appears in bills pay payment as s
I have a total of (3) Quickbooks subscriptions in my Intuit account. However, only one of them is active. The other two subscriptions were canceled February of 2023, and October of 2022 - so longer than a year. I want to delete these two companies from my Intuit account. Yesterday I spoke with an Intuit customer support agent, and she walked me through the process of submitting a Data Deletion request. I submitted the request, and it told me that I would be emailed if further action was necessary on my part, to complete the deletion. I did receive an email and I followed the instructions. Basically all that happened was that I resubmitted the deletion request. Then I would receive another email with further instructions, and so forth. It seems like a never-ending loop, and I've gone through it about 4 times now, so I'm posting here for a solution. I am including multiple screenshots, showing the entire process I keep going thr
Where do I find old W2s
QBO's recent changes in creating custom reports and scheduling looks like daily reports are being eliminated. That would be devastating for our reporting.
Hello Everyone,I am going through the API documentation to integrate QuickBooks into our application workflow and one of our requirements is to have the ability to manipulate projects within QuickBooks using APIs. Unfortunately, I have not been able to find any information regarding project APIs. I was wondering if the community could help me understand the capability of the APIs pertaining to project manipulation (creating, editing and deactivating/deleting) or point me in the right direction.Any help would be much appreciated. Thanks.
Good morning, I need assistance with a billing issue in QuickBooks.A vendor initially charged our credit card $4,657.95 for what I believed covered two bills. Later, I discovered they had added $805.64 for a third bill, referenced by a sales order number. To ensure the total payment matched the credit card charge, I entered the bill using the sales order number, and everything balanced.However, I then received another $805.64 charge on our credit card, along with an additional bill. After contacting the vendor, they issued a credit, so I recorded a vendor credit. Shortly after, our credit card also received a credit for the same amount.Here’s my dilemma:If I delete the vendor credit, the balance appears correct, but I cannot match the credit card refund.If I delete the original bill, the initial credit card charge is no longer accurate.How should I properly record this in QuickBooks to ensure everything matches correctly?
Hi! We are moving from another ecommerce platform to Shopify and form QB Desktop to QB Online. I am attempting to set-up the Integrations between Shopify and QB Online and I am running into some issues: 1. Shopify Connector by QuickBooks did not appear in the app store 2. Shopify Connector by QuickBooks is not showing any reviews and is not downloading an app when I click the Get App button, rather it is redirecting to my Sales Channel We are trying to Synch Product and Inventory data with QB and believe that this is the right way to do this based on the following help articles: https://quickbooks.intuit.com/app/apps/appdetails/shopify/ Did I pick the wrong day to do this?? Any advice or help would be greatly appreciated, two calls to support have yielded no help!
How do I accrue my payrol wages and taxes at year end? Last pay date of the year was 12/27 and the next pay date was 1/3. As of 12/31 QBO is showing no accrued wages or taxes and we're being asked for that entry in a financial review. I can't seem to find a report in QBO that breaks down the payroll liabilities for those 4 days at year end 12/28 - 12/31. I can only see a report for a whole week of payroll, in this case on 1/3.
I want my employees to have 2 equal paychecks based on work completed for the previous entire month. It seems the "pay period" keeps showing 2 week increments.
Hi, I'm having issue with the Shopify integration in terms of revenue recognition and have noticed a couple of things during my investigation which I hope there is an internal fix rather than acquiring third party apps. My initial issue is that sales/revenue recognition in the Shopify integration is wrong or incomplete as it doesn't match the records in Shopify. As it turns out, it only recognize Shopify Payments as payment method that is being recorded as sales. However if I check 'Commerce' > 'Orders', all sales record is in there and it's just a matter of how/when QuickBooks recognize the revenue which is based on payout and not sales. Below is how I expected QuickBooks recognize sales/revenue from Shopify:1. Importing sales from Shopify. It should recognize the revenue at point of sale (based on orders or orders per day and not on payout)AccountDebitCreditShopify Sales XXXSales DiscountsXXX Shipping Fee Income XXXSales Tax XXXShopify Clea
Inexplicably, on about April 16, QBO started failing to download multiple bank transactions. There are several days when all of them are downloaded; other days when none of them are downloaded; and some days where a few, but not all, transactions are downloaded. In three weeks time, there are over a hundred missing transactions making about a $20K discrepancy between my bank and QBO. It was difficult to discover at first, because so many transactions are still downloaded. (There have not been any erroneous or “false” transactions downloaded.) I have not been able to find a common thread in the failed transactions. A vendor’s transactions may download one day and not the next. Is there a “repair” function for this?
I am using "Shopify Connector" App to bring my sales info into Quickbooks Online from my Shopify store. I had this set up with no problems initially, but have since reset my Quickbooks data by performing a "purge company" reset (long story). I have been trying to re-connect my Shopify store and download the transactions but it is not working. It says "Bringing in data...", but it never actually brings anything over and ends up logging me out of Quickbooks due to inactivity after letting it try to transfer for hours (even overnight). I have uninstalled the Shopify Connector App from both my Shopify and Quickbooks stores and re-installed. Disconnected the app on both ends and re-connected. What else should I try? I just want to go back to how it worked the first time before the purge!
We used Tsheets begore Intuit bought them. When we rolled over Tsheets to QB Time, our information was moved over including the Payroll Principal Officer information. The problem I am having is that at the time we used Tsheets, Mobile phones were not used so a landline with a switchboard was used as our phone number as the Payroll Principal Officer's number. This number is what is used to verify a change in Bank Accounts or payroll officer information. We opened a new bank account for payroll and when trying to change new bank account, it wants to verify this change by sending a code to landline. Calling the landline with code won't work since its a switchboard with choices. We have called intuit and have filled out all the paperwork to change the principals officer's number and it was denied as I think they don't understand our problem. Even trying to change number in this portal (under payroll settings, Bank accounts, Manage Payroll Principal
Looking at the method to schedule backups (Back up your QuickBooks Desktop company file), it requires changing to single user mode. Does Quickbooks need to remain in single user mode to conduct the scheduled backups, or can it be switched back to multi-user mode after the schedule is configured?
I have opened multiple cases but my auto payroll is blocked. It says the company is ineligible, but unable to get a fix or an update and told to just wait a couple more months.
Using Quickbooks new banking feature through Green Dot Bank. Who do we contact about issues with banking? Intuit says they cant help, and green dot makes you create an account with them to chat with customer service.
that was received as payment for invoice # has been canceled. There was a problem
Deposited shows it’s completed but has yet to show in my checking account
