QuickBooks Q&A
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Quickbooks has long been the leader in accounting software and the system is very helpful and serves its purpose. However the customer service is so bad that I actually question how QB stays in business. I have never seen such lack of knowledge, respect, and resolution as I have since being a Quickbooks customer. They are not only rude and do not care but they never find a resolution. I wonder sometimes if they even know how to resolve or help with anything or have the knowledge to help any one. When it comes to my money as a business owner: I will definitely not continue to pay a software company to not only talk down to be and constantly be rude but also not be able to explain or help with resolution is needed. I would not trust this company to handle any portion of your money or accounting needs.
Our company held a large event at a hotel. Prior to the event, we were required to may pre-payments. After the event, I received a detailed invoice for all charges which I entered all charges, per category to the account. At this point, it was discovered that we OVERPAID the hotel by $456.06. When I pull up my vendor, it shows -$456.06. The hotel then issued 3 credits back to a credit card: $207.00, $207.00, and $42.06. Total, they equal the $456.06 that was overpaid. I followed the instructions to go to NEW > Credit Card Credit>Enter Payee, Credit Account, Payment date. I entered the category as it was originally on the vendor bill. After doing this for each one, the system then created a CREDIT on the vendor account. When I went back to the bank transactions, there was now a MATCH next to each of the refunds. I matched them all. Now, in the vendor account, the system shows each of these as CREDIT CARD CREDIT. Great, but I cannot figure ou
I just got added as a new user under a profile and it looks like my profile is stuck in the "accountant" view. I looked up how to switch to "business" view but I don't have that toggle switch under the gear settings icon. Has anyone had this issue before? I also don't have "tasks" in the list of widgets under my dashboard settings. Any help is greatly appreciated. Thanks!
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QB Payroll is not deducting any withholding from peoples' checks (no Fed, Medicare, Social Security.) We tell it to download the full update and it does, but then it says we will have to go online by 4 DAYS AGO and when we try to start payroll, it says the tax tables haven't been updated in 31 days. I already tried removing the PAYSUB.INI file (I had to do that 2 weeks ago when QB was telling us our payroll subscription had lapsed when it hadn't) and running the update again, but it just keeps throwing an error. The machines that HR is using for payroll are throwing errors: "An unexpected error has occured in 'Intuit Quickbooks Enterprise Solutions: Manufacturing and Wholesale 20.0': Failed adding medicare tax item to employee template - Permission error" but these employees have been running the payroll for years, so they definitely have permission.
Hello, The bank connection for my Stripe accounts keeps getting disconnected. We previously discussed this issue, and the case number is 15129399878. Every time the connection is lost, we ask the company owner to reconnect it. He does so, but it disconnects again the next day. Since he is constantly traveling and attending meetings, I am not always able to get support. He is also becoming frustrated with this recurring issue. When we opened the case, you requested to be contacted by the company owner. However, due to his busy schedule, this is not possible. Could you please guide us step by step on how we can permanently resolve this issue? This way, I will request support from the company owner as needed. Thank you, HotelRunner, Inc.Aykut G.
I have done a physical inventory check and have realized that all my inventory entered on quickbooks does not match my physical inventory significantly. I need to fix this issue immediately so I don't continue to sell products that aren't in stock on the website. The inventory shows:I have positive quantities in-stock on QB but I actually have zero in-stock in my physical inventory (example: 12 in-stock on QB but physically 0 in-stock)I have less in-stock physically (at least more than zero quantity) than I do in-stock on QB (for instance QB says I have 12 in-stock but physically I have 8 in-stock)How do I change these inventory quantities to the correct quantities that I have in-stock without QB documenting the changes as bad debt or inventory shrinkages? The numbers are simply wrong and I would like to change them without it showing that I have lost money. I haven't lost any money, my inventory was just entered incorrectly.
Can you tell me in details, How we integrate quicbook desktop with salesforce?.
Just recently switched to QBO from desktop and then also tried QB Checking (nightmare!) and switched back to using my regular business checking account to which payments are deposited. Not sure if it happened the day of the switch back of checking accounts, but as I'm reconciling my bank statement there is one day of deposits not showing in bank register. When I go into sales transactions, all the transactions are there are are processed. But, when I go into Deposits, there is no deposit for that day and it does not show those transactions for me to deposit manually. (These were all in-person credit card payments with an Intuit Merchant account that usually automatically are entered.) I went into the receipt and clicked on Audit History and the payments for that day say "Not deposited" where all other payments on other days say "Deposited." There is no longer the "Deposit to" box in the sales receipt to change it to "Undeposited Funds." So
I have not got my Chart of accounts setup correctly I think. In my Charts of accounts I set up three income accounts for the three different types of work we do. Landscape & Irrigation & Nursery. But the deposits into Accounts Receivable or undeposited account. Program will not let me change them. HELP
Showing EXPENSES, it says: "Dates:Last 12 months". How do I see all of last year expenses?
When I try to link my account from bank institution I get a gray screen that freezes the screen after I use the dropdown to categorize what type of account this is. I then attempted to link the account from mobile app and when I click the + button to add, the link account pop up shows up and then the app crashes, I have deleted and downloaded app twice and keep getting same thing.I also cleared all cookies and cache from google browser to see if that would stop it from happening when I try to login from browser. I tried to then go to Safari to login and get same gray screen that freezes when trying to link account.
Hello! Here's the situation: I originally created a cc account and downloaded all my credit card transactions into QB under one credit card account titled "Divvy" The credit card company was acquired and when I downloaded my next set of transactions, it wouldn't recognize the credit card so QB created a new account titled "Wells Fargo Card Services" I ended up putting the Wells Fargo Account as a Sub account for Divvy so all my transactions are in one spot but now I want to merge the accounts because the beginning balance of the Wells Fargo card is throwing me an extra transaction. My question is, will merging the two mess up my reconciliation?
The expenses listed are skipping over several months. Should I reboot or continue to refresh screen?
We just purchased Quickbooks Card Reader. It works great with GoPayments App. BUT we need it to also work with Quickbooks Online on our laptop. We need to avoid opening our cell phones to get to the App when we are in our shop. I have the Card Reader charged and connected with the USB cord to my laptop (I tried connecting the Reader to my laptop via Bluetooth and it keeps disconnecting so have the USB cord connected.) The Card Reader keeps disconnecting even with the cord connected to the laptop. I tested by tapping Receive Payment on an Invoice in QB Online - select CC Details - Swipe Card - and put a credit card in the Card Reader and nothing happens. The Card Reader says Disconnected. It does not do this when the APP is open. WHY? It should work with the laptop too, right?
The sale is $500. How do I actually create a line in my accounting software to show that I sold a product for $500? Then, how do I actually bill for less than the total?
is anyone on the planet sending purchase orders without part numbers? Why can’t we put a SKU on a PO? This is enough to get me shopping for a different piece of software. I’m new to QB, so maybe it’s perfect otherwise but this a huge red flag.
when I try to connect my wise app it will not approve! Why not
Hi My name is Alex, You can email me at [email address removed]. QuickBooks Desktop started forcing purchased licenses to move to monthly subscriptions.Buying QBs license since 2008 every year for 16 years in a row, because of the Payroll, I was forced to switch to QuickBooks Desktop subscription mode. I had a very bad experience with support in the last 5 weeks and the Filipino support team has only one job to do: "Turn the table and make it the Client's fault and their problem! Make them crazy to hang up and NEVER pass them to any supervisor or manager even if they asked 300 times" I am done with QuickBooks and I want to switch to another platform. Here is the lawsuit about: Even though I paid for the licenses for 12 years and bought them, and all my accounting history is there, they do NOT allow access to "my" old Data and accounting history anymore if I stop the subscription with them! (On the Desktop Version that is mine! Installed and pai
Hello, the instructions I'm seeing don't make sense for my Mac version of Quickbooks. One of the steps says under "discounts & credits" enter the amount you want to write off. my receive payments doesn't have a "discounts & credits" option.
We changed from sole prop to LLC S-Corp mid-year. How do I change the date in QB Desktop to reflect mid-year range for sole and remainder year for new EIN number?
The principal officer name in our merchant account with QuickBooks has been wrong now for over 6 years. It is in my previous married last name. I have tried every way I know possible to get this changed. First of all it won't let you do it yourself and I have sent in some rinky dink form they sent me about 5 times. My last name in ALL the other aspect of QuickBooks is correct (QBO online, my proadvisor information, my intuit account). So I am still super confused why my name hasn't been update for their merchant services. Anyone had this issue or have any other advise then sitting on a chat or a phone call for an hour to be told to send in another form?
Is anyone else having this issue? I try to create an invoice and it won't save it just says " "The Operation Could Not Be Completed" and the invoice is not actually created." QB keeps trying to pass me around and I had to send over my file. that still didn't solve the issue. They claimed its under investigation...but it's been weeks.
Hello - I want to change the automatic invoice numbering from 34000 to 64000. How do I do this? Thank you
