QuickBooks Q&A
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I just received a phone call from a 209 area code; I didn't pick up the call so it went to voicemail. It was someone with a very heavy (Indian?) accent calling himself Alex and stating he was from the Quickbooks support team and that he is concerned that we are not getting the latest updates nor are we synchronizing with.. here he added something unintelligible. I have no intention of calling this guy back and am going to assume it's a scam to try to get into my QB. My question is how do we know when it's legitimately a call from Intuit; do they actually call or only email? If they do call, how does the name show on the caller id? Also, if they do call, how do we discern that it's legitimate? What are the clues that it's a scam call?
This was always very easy on Quickbooks desktop which I used for years, but I cannot get Quickbooks online to correctly show the HSA company contribution that the company made to their HSA account as an expense (which it should be). It keeps showing as a negative expense. I have tried to adjust the mapping as recommended but nothing works. I don't understand why this is so difficult on QB online.
It is about 3 days that Quickbooks App does not opent.It llaunches the first Intuit page and than a white page pops up with the icon turning in the center forever.it works for the first time only if I delete and install it again, but, after a while if I have to open it again the same happens!
I do not have access to record a check bounce. What other way can I tell the system a payment bounced? Scenario: A customer sent a check we never received. They reissued the check. Both checks then came in the same week. We deposited both checks, but of course the stopped payment check bounced. The good check is applied against the Invoice. The bad check is listing as overpayment. What is the best way to clear the available overpayment.
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Details: Main Customer Name - ABC Sub customer name - Colloquial (which is added under the main customer name) Main customer name has disappeared and everything has been changed to Collloquial WHICH IS INCORRECT.
We have several companies, and each has a name as its own type of business. How do I assign this bill payment to a specific type of business? I don't have a field in my bill payment - Business
We keep some money in a QuickBook Checkings account, and a week or so ago two transactions occurred which completed drained the account. One was for the balance in one of our "envelopes" while the other was for the rest. Both transactions had a description of "Balance Refund." We're not seeing that money in any of our banks, and we can't find any more information through the online app. We've only ever transferred money into this account from one of our banks and have only ever transferred money out to the state to pay taxes. I was able to get the statement for the month and I see that these two transactions are labeled as "Adjustment" rather than "Debit" or "Transfer" or something like that. We haven't received any checks in the mail as far as I can tell. The other day we tried for an hour today to get through to support, but we keep failing the verification challenge and we're not sure what information we're not providing properly, so we've given up on that route for now. Our ac
Where can I see past payroll per payday?
Can you please tell me where are my checks received for daily deposits and how do I mark each check received for payment for my daily deposit to match to bank deposit?
I'm posting as an IT tech investigating for my client who's a cpa.They're running QB Premier Accountant 2024 and in the Reports -> Employees and Payroll there is supposed to be an option "Client-Ready Payroll Reports". This option is missing on two devices and while there are posts on this forum saying how that option might not WORK, there's nothing on why the option would be missing entirely.Any help would be greatly appreciated.
No email... no call... no information at all from QBO. I just happened to look over the content when I sent an invoice and noticed my default message had been changed to "happy". I am most certainly NOT HAPPY!!!
Hello can anyone please share what the best practice is for creating a chart of accounts for a party planning business that assumes taking deposits upon booking services? Thanks for your assistance!
I have some products and services that I need to update the purchase description on. For example, let's say my purchase description says "Super Widget 2 pack - 20 packs per carton" and I want to update it to "Super Widget 2 pack - 10 packs per carton".When I make the edit and click save, QBO refuses to save and instead gives me an error message.I have tried I don't even know how many times to have support help. Clearing cache doesn't help. Opening in another browser or incognito mode doesn't help. Sharing my screen with them and having them watch while I replicate the error message over and over again doesn't help. Creating a case and having their internal team take a look and try to fix it doesn't help. This problem has been going on since September of last year and I haven't had one person able to tell me how to fix this.
We were having some fraud issues on our checking account and had a setup where we could only allow trusted payees to withdraw from our account. While in the middle of setting this up, we didn't get to add Intuit as an allowed payee, and their payments got rejected for payroll taxes and payroll. We had to pay Intuit back, but I'm not sure how to handle the payment we paid to Intuit when I categorize it. I think the payroll taxes and payroll payments to the employees are already accounted for, so I need help with how to handle this and not double categorize it. I hope this makes sense. Thank you.
We were having some fraud issues on our checking account and had a setup where we could allow those who could withdraw from our account. While in the middle of setting this up, we didn't get to add Intuit as an allowed payee, their payments got rejected. We had to pay Intuit back, but I'm not sure how to handle the payment we paid to Intuit when I categorize it. I think the payroll taxes and payroll payments to the employees are already accounted for, so I need help with how to handle this and not double categorize it. Thank you.
Did a invoice yesterday morning, and I still can't access my money.
I used to run reports which included all Tag Groups and associated tags with detail info. I don't want to continue using tags if they are not going to be supporting in the future. Custom Fields does not help. I don't want to create a report and manually select all accounts and group them when tags does this for me currently.
The bonus/commission option does not make sense.
