QuickBooks Q&A
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We have been doing payroll through QBO for several years. This time one employee file somehow was corrupted, and we can’t run it as usual. We have called tech support few times; they recorded this case with high priority with no certain ETA for resolving the issue. In meanwhile, they suggested to issue manual check and post in QB. According to QBO assistant:To enter manual payroll checks in QuickBooks Online Payroll, follow these steps:1. Navigate to Payroll: Go to the Payroll menu from the left-hand side.2. Select Employees: Click on the Employees tab to view your employee list.3. Choose Employee: Select the employee for whom you want to enter a manual check.4. Add Check: Click on the "Pay" button, then select "Add a check."5. Enter Details: Fill in the check details, including the pay period, hours worked, and any deductions.6. Save and Print: Once all information is entered, save the check. You can then print it if needed.This process allows you t
I have recently had a problem generating reports. I can get to the report page, but when I select a standard report, I get a blank screen.
I have set up sick leave and vacation accruals in QB desktop for all employees. I used the instructions provided by Intuit. The accrual limits are not functioning properly. Yesterday I spend 2.5 hours on the phone with support and they were unable to find a solution. Both sick and vacation accruals are accruing after the Max Per Year is reached. The only solution offered yesterday was to manually adjust when the max is reached and then turn back on at the beginning of the year. This is very time consuming and not at all efficient with 45 employees to manage. Has this issue been seen with anyone else and what is the fix for it?
I am trying to create an invoice with several lines of description, some of which have no dollar amount associated with them. On print preview or email preview the items with no $ amount aren't there.I've changed the preferences to include zero amount lines.
I switched to qb online mid year and I can't find a backup of my desktop. My accountant wants the accountants copy of the 2024 items from the desktop version. How can I get a subscription to just get an accountants copy?
Hello QB Community! I have an employee that gets 80 hours of PTO annually. However his Intuit Workforce is showing 2 levels:PTO Available: 0 (which is correct)PTO Available: 40 (which is incorrect)My employee has used all 80 hours of his PTO in 2024 and there should be nothing available till it resets in August 2025. Any idea why Workforce is showing 2 levels of PTO?Thank you as always for your help!
Transactions from the bank and the invoices from a third party app are being counted as sales. My revenue is showing double the actual amount. I only need the bank transactions reported in the P&L how can I correct this?
I am a CPA who has a small business that does sales via Shopify as well as custom invoices/sales in Quickbooks. For the Quickbooks invoices, sales tax transactions appear to be recorded correctly. For the Shopify transactions, so many things are incorrect: 1) The interface has all of the tax owed to Texas sitting in the "Shopify Sales Tax" liability account instead of the "Texas State Comptroller Payable" account. 2) The Sales Tax Liability Report is INCORRECT and should not be used for sales tax filings. It has the following 3 things wrong: #1 It is including all of Shopify revenue in Gross Total, including NON-TEXAS sales. #2 It is also including sales tax collected in the Gross Total, which is incorrect. #3 It is including all Shopify revenue that had $0 tax collected (ie: in other states where we don't have nexus, which is why $0 was collected) in the "Non-Taxable" column)3) After a painful manual calculation, I paid the state comptroller what was
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I am new to accounting and I am asking for assistance on my inquiry, please. On my balance sheets, section of assets > cash on hand; it shows a value in ( ) ?Does this mean that it's a negative number or more cash on hand ? I'm really confused... Please assist
Background: we use Quickbooks Desktop for payroll and Quickbooks Time for employee timecard tracking, to calculate time off earned and manage/approve requests for time off. We only have 1 bank called Paid Time Off, we do not track vacation or sick separate. I have turned OFF the sick or vacation amounts in QBD, so it does not show on the paycheck as I am not sure which systems (QBD or QBT) balances or accruals will print on the paystub. We track time accruals on an anniversary basis, NOT calendar year. Scenario: in Quickbooks Time our PTO policy is set up as the following: Earn 2 minutes 53 seconds for every hour worked with a maximum accrual of 100 hours per anniversary year. Math = (40 hours x 52 weeks) x .0481/hour = 100 hours earned Many of our employees work more than 40 hours per week which means they meet their maximum earnings of 100 before the end of their anniversary year. The only solution I have found is to manually subtract the
Hello, I am rather new to QBO as a business owner and have taken a couple of college courses but am stumped. Hoping to get a little help. We have a number of bills that come from the same suppliers and get billed to different customers as line items and attachments on invoices. One supplier sends 4 or 5 unique bills a month for 2 or 3 different clients, but when I go in to allocate the bills to a specific client, the billable box is already checked off and the client is selected. It's as though there is a rule set up that when supplier A sends a bill, allocate to client B, but there's no rule in the list. Help!! I have to be so careful that we're not billing this one client for charges that aren't theirs. Any advice would be appreciated.
Hello - I have a negative $75 sitting in my Undeposited funds account back from 2016. I attempted to create a JE to Debit Undeposited Funds and Credit Misc. account. It will zero out my Undeposited Funds, but requires me to make a deposit. When I do this the balance returns to a negative $75. I tried reversing the debit and credit, Reversing the entry, many things - but the balance always returns
QUICKBOOKS CHECKING IS A SCAM RAN BY GREENDOT We made a payment to amex from QB (not QB apparently) checking and it did not go through. It then re tried and the second time it went through on QB checking $15k but Amex never got it. It has been over 3 months and we have received 0 help. Literally NONE. QB checking is a scam. Ask anyone from actual QB and they will tell you.
Hi, The customer wants to cancel the order and I have explained there is a restocking fee of 20% he has agreed to pay for the restocking fee.I'm just a bit confused about the final total charge to the customer. I have created an "other charge" item called "Restocking fee" and set it up in the chart of account as income. The Subtotal of the items is: $610.75The Restocking fee is: 20% ($122.15)Is the customer paying only the $122.15 or $488.60 ?
I am new to the use of Spreadsheet Sync. I took substantial effort to format the data once it was downloaded, but much to my dismay I found that upon Refreshing the report all of my formatting was lost.Is there a way to do a Refresh without using the formatting?
On the Products & Services page the Income accounts are not visible....is there a way to correct this?
Our company has QBO advance subscription. Sometime in January, we were going to review all vendors and file the 1099s, but when we logged in, we noticed that all 1099s had already been filed. No one from our team is saying they filed those. There are several mistakes and many vendors who did not get the 1099s. I am wondering how those could have been filed - automatically?
Hello,I am a super admin on QB. I added a user with role that includes 1099 workflow, access to all vendor details, etc. However, the user is not able to access the 1099 section at all. It says they have no permission when they click ont he 1099 tab.
Is anyone using these 2 products together (QB Time & QB Desktop Payroll) ? My problem is with the hourly employees. QB Time has the option to "Hours worked on Paycheck" while QB desktop payroll has the option to "Hours Paid on Paycheck". These are not the same options and they come up with different answers. One includes sick/vacation in the calculation and one does not. Both are options but they both should be available in both products.
How do I move non-reportable payments to reportable payments for 1099's?
Is there a way to use a Star TSP100 POS receipt printer in QuickBooks Advanced Online to print invoices for customers? We were using QuickBooks POS and have now moved to QuickBooks Online Advanced to do our retail and back-office processing. I have attempted to print, and the results are compressed and unreadable. Thanks in advance for any assistance or solutions.
I am wondering if anyone has ran across this issue: We recently found that QBO ran into some kind of a "glitch", after spending 6 hours on the phone with support trying to figure out what happened with no answer other than it must have been a glitch and I am going to have to do a journal entry to fix it. What has me concerned is that information in our system was edited by this "glitch" sometime after 11/01/24 that affected payroll information from 09/13/24. If I had not found it thru doing job costing this information would still be inaccurate in QBO without us even knowing. How can information be pulling into QBO from QuickBooks Time correctly and verified at the time that it is correct only to have it changed without our knowledge months later?
I use the same Credit Union for my business (corporation, NOT a sole proprietor or LLC) and personal accounts and they are connected. I am able to transfer funds from my business checking account to my personal savings account using the same dashboard. I do this weekly to cover my personal income tax. I do NOT write a check to do this. And I do NOT have banking connected to QB, so all the guides out there are supremely unhelpful. How do I record this as an owners draw? Is it an expense with the payee being the IRS and the category being owners personal pay? Or should it be a transfer because that is how it appears on my bank statement? Thanks in advance!
