QuickBooks Q&A
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QuickBooks Online not responding or responding VERY slowly. What gives?
I asked the chat feature people and they said they could add it, but that it would take 30 days. That's past when they're due.
Customer Credit Card PaymentsI can no longer absorb the fees from customers choosing to pay by credit card. I am willing to pay the monthly service fee but I need customers to be charged the transaction fee. How do I do this through Intuit merchant services that I currently use?I am investigating a different merchant service that solves this problem however it creates a different problem by not being completely compatible with QuickBooks.(We have very few in-person transactions as most are phoned in or mailed and this vendor has set me up with a card reader which is handy but not necessary)To the point, I need to offer customers the option of paying by card but I can't foot the bill for the convenience. I want to be able to use QuickBooks merchant service as I have been but only pay the monthly service fee and customer pays all other fees.I am at my wits end trying to get this resolved and am grateful for any help.
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I sent an invoice to a customer. They are attempting to pay by credit card, but when running, it remains as "pending" on their end.They contacted their bank, but the bank says they (bank) are allowing the charge, not blocking and that the issue must be with QuickBooks' processor. When I view the invoice in QBO, it shows where it was "viewed", but does not show the associated transaction attempt, or that it's in pending. Basically, they want to pay, it's stays in pending, their bank says it's my fault.
Hi. Please note that I am using Quickbooks Pro 2012 for Windows and am not interested in upgrading at this time. First, I will clarify the transaction(s). A customer purchases a fulfillment item via Printify. This charge includes the actual cost of the item and its production, the shipping cost and the remaining profit.The payment processing is handled by Stripe which also charges a fee. When accounting for a subscription service processed by Stripe I record the initial payment to Stripe as income and then write a check from Stripe to Stripe to subtract their fee. I then transfer the remaining funds from Stripe to the bank account. In the case of the fulfilled product(s) this process still leaves me with the need to assign the costs of the goods and shipping to their appropriate accounts. I am not seeing a way to split funds coming in as a transfer between accounts. Is there a way to do this which won't require the recreation of the fulfillment company n
I need to change my Unemployment tax rate. How do I actually, step-by-step do this?
One of our employees failed to post all of his hours in Workforce one week, so our owner told him we would cut him a manual check. I set it up in Quickbooks Payroll, but then our owner actually paid him through PayPal. I want to link the PayPal transaction to the employee's Paycheck - which still shows as not being processed - but cannot figure out how to do it. When I pull up potential matches in our QB PayPal transaction list, this doesn't show up. Any suggestions please?
I can no longer see an option to do a Mobile check deposit. I have made no changes to my Quickbooks account or Quickbooks Checking. I’ve made many deposits this way before. It seems to be a change since January 2025. What happened?
We make several Journal Entries each month. We have them all saved as recurring transactions. But we have very specific numbering/naming conventions we would like to use for each. Is there a way to add the desired JE number to the recurring transaction instead of QB assigning the recurring JEs a number in sequence from the last created JE? Example: we want to the JE numbers to be ME01 COGS PR MM-YYME02 CAPEX MM-YYME15 PRPD T&T MM-YY This month when the recurring JEs were generated, the last JE that was made in QB was numbered "REV16 PREP COMM 40", so the recurring JEs were created with the following names, which are not at all what they should be.REV16 PREP COMM 41REV16 PREP COMM 42REV16 PREP COMM 43Thanks!
I really hope someone can help me. I am a CPA who uses QB 2018 Desktop Pro for several clients. I recently downloaded and installed the software on a new computer. QB is now asking me to login (see screenshot). When I put in my email address, it wants me to update the software (see screenshot). But, I have already updated the software. I then click the non-admin to login, but it tells me it will ask for the login information in 14 days. Does anyone have thoughts on how I can get logged in properly? Or can I?
Hi! when I started using Quickbooks, the first month my clients paid, the money arrived in Quickbooks but it was no deposited into my account, it appeared as a pending deposit, the second month they paid and the money was deposited into my account without any problems but the first month's payment is still on hold and they haven't deposited it yet... what should I do to have that money deposited into my account?
I recently "upgraded" from QB Desktop Pro to Enterprise (v24) Gold with Enhanced Payroll. Despite hours on the phone, we have been unable to get direct deposit set up. Our bank account is linked and verified. All licenses, subscription numbers are verified as correct, and we have updated payroll multiple times each day. We go to the payroll center and "set up direct deposit" only to return to the same screen that says "Update Bank Account". So, 5 times we have "updated the bank account" and each time we have to wait 2 business days while Intuit sends micro-deposits and withdrawals from the account, which we are suppose to use to verify that the account is valid and linked to QB. Unfortunately the account is already verified as valid and linked to QB, so there is no way to record any additional micro-deposits and withdrawals. So, we are left staring at the same screen directing us to "Update Bank Account." 5 times......... Intuit support just keeps telling
I own a music instrument repair shop and have used Quickbooks since the beginning. I am attempting to export all of the data in my invoices to a spreadsheet. I am able to get all of the data from the invoice columns to show in the report except for one column that I use to input the date that the instrument was actually serviced. I have run over 30 report variations and this one column's data (titled "Serviced") doesn't show up in the reports and also does not show up in the Filters or Options. "Show All" is checked on both. What's going on here? Is there something special about this particular column? If so, how do I determine that and figure out what report I can generate that will include this data?
QB desktop 2023In the Payroll items -there are different kinds of commission labels, all set up the same. They all show up on the payroll summary.Running the W2's the only information showing is the main commission total and the taxes associated with that total. It is not showing the full wage total of all commission labels and all the taxes held out on that total.I went through the payroll item list and they are all set up the same. I did not have this problem last year...I ran the full gamet of the tool hub, all updates are done. Not sure how to fix this...
The Check Detail in QBO does not include Bill Detail with each acct number. I used this all the time in Desktop to run through each Check number to double check all expense accounts associated with the Bill Lines. Is there a way to do this in QBO? Need list by check with vendor and Bill that it is paying with each account line on the bill.
Card processing fees are eating profits. Don't want to charge more would rather just have the customer pay for their rewards amd not me.
Hi, How do I copy the chart of accounts from one company to a new company? QuickBooks DesktopSorry, not so tech savy.We have one QB desktop.Multiple Trusts. I'm going to create a company w/in the current QB (desktop). It'll show up in open previous companies.How do I copy the chart of accounts I created in an existing company into the new company?Looking for the simple solution, like a copy and paste.No canceling subscription, etc.QB desktop.Thank you!
I've read on here that the Collection Center is available to more than just the Admin and External Accountant IF you have Enterprise. Is that correct? And if so, how do I give it access to those responsible for collections???
The sales graph on the dashboard, until just recently, would display a comparison between last year's sales to this year's in two different colors. You could set it for different time periods. This was really helpful to give me an Idea from month to month how I'm doing compared to last year. This option is now MISSING! Just gone. Anyone else run into this or know what the deal is?
I have QuickBooks soloprenuer for my iPad. I need to add different categories for bank transactions and i can’t. Need help! Thanks
Hello beautiful People!Have a payroll question... When minimum wages go up, does the increase apply to the date earned or the date paid? Minimum wage in california goes up January 1st. The employees earned minimum wage Dec 22- Dec 29. They get paid Jan 2. Do they get paid at the 2024 rate or the 2025 rate on the Jan 2 paycheck?Thanks!
Hello, I am currently using Quickbooks Online. I want to start tracking fixed assets in QBO. Where do I find the fixed asset list? (It was available in desktop version). My fixed asset: Vehicles account has the total amount for all vehicles. I am adding new vehicles to this account, but want to add each vehicle, cost, VIN/information, date of purchase etc, into the fixed asset list. I do NOT want to add a new GL account for each fixed asset my company uses. That will make my Balance sheet a nightmare.Thank you,
I need a list of all expenses that's not separated by vendor or anything else. Just a list of expenses. Seems odd that I can't just click an "Exepenses" button somewhere and get it.
