QuickBooks Q&A
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Open Invoices report mistakenly shows invoices that were already paid and processed through matching, receiving payments, and other sanctioned Intuit Online methods, yet they still show up in Open Invoices report, making the total wrong.
This is BEYOND frustrating. I have never hated a company more than this. I purchased QBD last week and I STILL can't use it. I have QB online and I HATE IT. I cannot get it migrated to desktop. They provide NO HELP. I'm assuming because they want to keep everyone with online. It migrated with NO INFORMATION. I downloaded the migration tool, I did everything the 'instructions' said. It doesn't work. It imports the file as read only and there is NO INFO there. Nothing. Please don't send me the link to the 'instructions'. I have it. It's not helpful. I've called. Repeatedly. No help. They had no issue taking my money for the desktop version though.
Is there a way to disable Time Entry by Duration in Quickbooks Time? We would prefer that our employees are required to enter their exact start time and end time vs being able to add total hours for the day.
HI, i just received email that MY credit card is charged $999 ??????who authorized you to charge me?
I have downloaded & uploaded the CSV for my CC expenses. However, they are all labeled as deposits instead of expenses. I tried to change the type and it only gave me deposits and sales receipts. How can I correct this? Thx!
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Using Quickbooks Merchant Center, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all either our clients after the pay the invoice online. I've searched the community database and I can't find a valid answer on how to fix this issue.It states that you need to:Choose Account from the Online Service Center page.Select Settings & Alerts.In the Email Alerts section, choose Yes for each notification you've like to receive.Enter the email address where you'd like to receive this notifications. Click on Save Changes"Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices. Here is a screen picture. There should be t
I noticed that payments received after Feb 29, 2024 are now missing. What is the best way to restore them? Carla
I'm creating a new company and where it wants me to insert the email address, it's dark blue and won't accept anything in the field. I can't do anything until something is there as it's a required field. Everything else appears to be fine. I just can't add the email address and move along with the installation. Ridiculous!
We have a customer who overpaid for something about 2 years ago. They have a credit on their account that we are allowing them to use towards a future project, but it is constantly showing up on our A/R Aging Summary. How can I clear that off of there but maintain the credit?
QB had been absolutely terrible to get answers. I have 10 cases numbers to change my bank account for payroll. Started this process over a month ago and still no one can help change it. I have been transferred, escalated, promised an email and nothing. The business line they have to verify will not call our business.
Hi All! One of our customers has us listed as their credit reference. I can use the "company snapshot" to answer some of the questions, but the others I do manually. Some of the questions i had to do manually are High balance and average balance. It's not too hard to come up with these, but it would be pretty cool if QB had these figures somewhere. Or maybe there is a quick credit reference that I could easily send to people when they request credit reference info. Any help would be greatly appreciated! Thanks!
We bought Intuit QuickBooks Online Clean-up service in April 2024 to organize our books from 2023 and 2024 until June and the Live Bookkeeping service to keep up with our account after the cleanup was completed. The Clean-up documents were delivered July 25, 2024. The live bookkeeper assigned to us said that she was unable to maintain our books because of errors in the Clean-Up that prevented her from being able to reconcile our account. We had to cancel our monthly bookkeeping service so that we would be allowed to reach the level of customer service that deals with clean up. After weeks of back and forth and conflicting information on customer service, we were told in a phone call Oct 25, that they were going to fix the clean-up errors. This was also reiterated in the chat on Oct 28. Then, we were told on a phone call Nov 8 that they could not help us with clean-up, that our books were too complicated. Our 990 is due in days, and we have wasted count
I have the category details but I don’t have item details how do I get item details On my purchase of order screen?
We need someone to provide the proper method for documenting returned OWNER payments in QBO. The returned payment was ours; it was not a Customer or Vendor's payment. Our Vendor auto-drafted their monthly payment from our CLOSED bank account, then issued a return payment and return penalty a few days later. Therefore, how do we record a returned payment for this bill and the penalty fee in QuickBooks? Here is the timeline: 2/17/23: We closed our bank account ("Account 1234") and opened a new account ("Account 5678") the same day2/17/23: Issue is, one of our Vendor's autopay was not cancelled (SoCalGas)3/7/23: SoCalGas drafted their payment of $26.74 from the CLOSED Account 12343/13/23: SoCalGas returned the payment due to "Bank Closed"; now past due $26.743/13/23: SoCalGas added a Return Payment Fee of $7.50 to the bill5/8/23: We paid all the past due bills from NEW Account 5678, including the past due balance of $26.74 and return fee $7.50FYI:
I processed payroll for an hourly employee who has direct deposit. It is normal to see the work check on payroll reports after processing payroll for this employee? Will his check be direct deposited? Looking for confirmation.
We just started using bill pay in qbo. We have multiple bank accounts linked to It to pay the invoices. These bank accounts are linked to specific GL bank accounts in QB. On our last check run, the invoices were arch’s out of the correct physical bank but was posted to the wrong QB GL bank account. QB will not allow you to edit the payment and correct the bank account in QB. We called tech support and no one is helping us. How do we fix this error and prevent it from happening again? (Already checked the links)
Hi Quickbooks Community Experts! I have a QuickBooks Desktop file which I am trying to condense it. But I am facing an issue with doing that. I have attached a screenshot where you can see I can remove all transactions but cannot remove the audit trial. I don't want to remove the transactions. I need help to get this option turn on or what are possible reason the first option is disable and how we can turn on. Thanks
Hello, wanted to ask about the mileage tracker. Has anyone used it? Do you like this feature? Also, does it only work while the app is running or how can I get it to stop tracking at the end of the workday? Is there a rule that lets me put it for specific times in the day like from 7am to 6pm?? Or are there any other apps that are compatible with QB online that works as well? Or if anyone has any suggestions on how to better track mileage, please share them. Thank you.
Buen diaMi pregunta es si se puede colocar en automatico que en el invoice aparezca es la direccion del proyecto en la parte donde dice Bill to y la direccion del customer en donde dice ship to, tal como la imagen lo presenta:
In order to direct deposit, I have to "give" their money back once it is deducted as a pre-tax HSA contribution and this seems to be the only way that is possible. The biggest issue is that employee gross wages now look artificially high on their paystubs.
The "In Quickbooks" Balance has been correct (+/- the latest transactions) consistently, but the "Bank Balance" won't update.
I am needing a "statement" type form I can either send via email or print for customers to show how much they have paid this year. Just the total amount for their taxes. We use QB as our accounting system for a before and after school daycare program. I can find income by customer summary but that gives the total for individual as well as whole. I am not able to find a "statement type" report I can have for each customer. Thanks ahead of time for your help. Last year I wrote them out and I really think I'm able to do it on here just not sure how.
