QuickBooks Q&A

For the past few months, I've found 1-3 deposit entries in our check register that are duplicated. I'm sure I didn't enter these deposits twice. I'd like to know a) why this is happening, and b) how to prevent it. Thanks for any leads.

Hello,I like to have access to written instructions for any new program I am working with, so I can write notes in the margins and easily refer back to it when needed.  I admit to using some of the QB instruction books on Amazon for the QuickBooks itself, but nothing is available there for QuickBooks Accountant. Unless I have not found the correct location, there does not appear to be an orderly system of finding equivalent information online.  You can certainly search individual questions or topics, but I can't locate anything similar a table of contents that organizes the available online information so you can follow a logical sequence to learn QB Accountant.  Am I missing something?

I have Quickbooks Desktop assisted payroll. I need to correct a deduction for an employee contribution to an HSA account in a payroll I ran earlier this month. I deducted a pre-tax deduction for an HSA from an employee's paycheck by mistake. I need to correct my payroll liability and reimburse the employee the amount. I know the employee with not get the full amount as I need to make sure the reimbursement gets taxed (as it was previously taken out pre-tax). I found some previous threads which seemed to describe something close to my problem and were somewhat helpful but now I can't seem to find them again. But I had some additional questions too.-When setting up a new payroll item which I plan to call "Reimbursement for Employee HSA deduction", I am not sure how what expense account to have this payroll item affect? I assume just "Payroll liabilities"?-And when setting up the item, I am not sure what to choose under tax tracking type. Would it be"compensation" which is one of the opti

On Monday morning, I tried to connect with an expert because I was facing an issue (a problem that, according to my searches in the community, QuickBooks has been unable to solve for five years). I spent the entire day on my computer but could not get in touch with any expert. For 45 minutes to an hour, I kept receiving an automated message saying: "Don’t worry, we haven’t forgotten about you. You’re still in line to talk to one of our experts."Today is Thursday, and I still haven't been able to reach an expert. In the meantime, I've been trying to contact an expert every single day. I can't even begin to describe how frustrated I am. This is my fourth day of sitting at my computer, trying to connect with an expert. Each time, I wait for an hour, only to be disconnected. I try again, wait for another hour, and it disconnects once more. I also tried to find an email address to reach out directly, but I couldn't locate one. Has anyone else experienced this issue before?

The Square app for QBO disappeared without notice sometime between Dec 5 and Dec 11, 2024. I called to report the problem on Dec 13, I was added to an “ongoing investigation” and told that I would receive an update via email on Dec 26. I have not received any email or status update since. Please help! End-of-year accounting tasks are extremely important to complete and impossible without App transactions. Can the previous level of functionality be restored??

Quickbooks will not use my default invoice format

Keep refreshing and it won’t take

Subscription Renewal - I need to renew my subscription due 12/29/24 tomorrow. I was told by support 10 days ago they would be available today, 12/28/24. Can't find a way to pay online and can't get a Support on the Phone. I can see in the system the msg below(*). Will I be automatically charged? Does anybody have a phone that works Saturday to provide ? What happens if I can't make the pmt today? Thank you! (*) QuickBooks Essentials - SUBSCRIBED - Next charge on12/29/2024 - $322 50/yr

Hello, lets assume that customer pays 100 USD that covers open balances of several outstanding invoices. Which report can show how this amount of 100 USD was spread between invoices. Invoices and Received Payments report shows payment and original invoice amount not the settlement amount.  Thank you.  

QuickBooks states on its website that the multi-monitor setup can only be used with 100% scaling. Why is there not the option to use scaling? Why cant screens be opened up on different monitors so that the program can be utilized across additional screens with the ability to have different resolutions? It seems that so many other programs have this ability, yet for the high cost of ownership, the QuickBooks Desktop program has yet to catch up with the other programs that are out there.   Intuit, when might this seemingly simple and hugely helpful feature be available from the QuickBooks Desktop Program?   Please let the community know!!!!! Thanks,

The notice was received and last updated on December 14th. Seems to be just stuck with no movement for a response or resolution.

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Quickbooks Forum 261124 Change Filename from Mustang to MartinDear Fellow Quickbooks usersI am using an old version of Quickbooks, only for some rental properties, and a very small business I have. I don't  do anything online.  No need.  Up til about 5 years ago, I kept books on Quickbooks for a rental property I owned, Mustang. I sold the property but kept the quickbooks file on my hard drive.. Recently I began renting out another property, Martin.So I resurrected the Mustang file and renamed the company to Martin and began recording transactions. But now I find that when I try to log in, the company file is still named "5033 Mustang Way QBW". What's more, I can't find the Mustang file on my hard drive to rename it.I need some help to find the file and rename it so I can find it when I log in to Quickbooks.JC

I need to have my invoice print in the order which I add the lines but the print preview puts the invoice in date order - help!

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We pay semimonthly on the 1st and 15th. I ran payroll today for the direct deposits to process with the 1st being New Year's Day. The checks got dated 12/31, but they need to be 1/1 to not be included in 2024. Can I change the dates after the payroll has processed?

I want to keep Quickbooks Desktop.  I do not want Quickbooks Online

We purchased QuickBooks Online; however, we were waiting until after the new year to migrate to the new system.  Our QuickBooks Desktop account is active until March.  We are trying to submit Payroll from QuickBooks Desktop; however, it says we need to "Reactivate" our subscription.  There is also a button to Verify, which we have done as well.  After selecting "Reactivate," it says our subscription is active.  We close out of that screen, but the forms still do not open and we see the same error message to Reactivate or Verify.  The left column says that our subscription is inactive; however, in our Intuit accounts, it says it is active.  Please help us figure out how to continue to use QB Desktop until we officially migrate to Online.  Thanks!

I have my employees enter time through QBO where they provide a date of service, start time, end time, and client. When I go to generate the "Time Activities by Client Detail" report in QBO Plus and customize the columns to show "Start Time" and "End Time" they both show up as blank. When I click on one of the rows for each time entry, I see the start/end time in there. Why is QBO not correctly pulling the data from the time entries?

I received an email from a Security Company telling me I need to be PCI compliant due to a Law from 2006.  Is this a scam?  I do not handle any credit card transactions with clients.  My only credit card business is by E-Invoice through Intuit Quickbooks online merchant account.  I don't ever receive any customer card number and my website is for information only and customers can't order through my site.  Do I need to be PCI compliant. Jim. (BBPC2)

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I have a one member S corp. My payroll provider is Gusto - they don't link directly to my 401k so what I had them do is defer my solo 401k contribution account from my paycheck. Then I make an employee contribution directly from my bank to my 401k.  How do I properly categorize the bank to 401k transaction in quickbooks online? Keep in mind Gusto will handle reporting the deferment on the paycheck. 

I am wondering if it is addressing the $500 prepayment made by the client.

My company chart of accounts is 8 digits in total. However, QBO has stricted it to 7 digits. As a result, I am unable to input my chart of accounts numbers. Please help.

how do I adjust the alignment for my computer checks.